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Does Feedback Seeking Always Improve Performance? Investigating the Roles of Feedback Seeking Content and Frequency in Determining Goal Achievement and Behavior-Related Performance Cover

Does Feedback Seeking Always Improve Performance? Investigating the Roles of Feedback Seeking Content and Frequency in Determining Goal Achievement and Behavior-Related Performance

Open Access
|Feb 2023

Figures & Tables

Figure 1

The research results(Source: prepared by the authors)Note: **p < 0.01, NS: not significant (dashed line)
The research results(Source: prepared by the authors)Note: **p < 0.01, NS: not significant (dashed line)

Hierarchical regression models for individual work performance (Source: Authors’ own research)

Task performanceUpdating knowledge and skillsFacing challenges
M1M2M3M4M5M1M2M3M4M5M1M2M3M4M5
Age−0.06−0.06−0.06−0.06−0.060.050.050.040.040.04−0.16−0.17−0.16−0.16−0.17
Gender0.020.030.020.020.020.12 * 0.12 * 0.13 * 0.13 * 0.13 * −0.01−0.01−0.01−0.02−0.03
Education-dummy 1−0.17 * −0.16 * −0.14 * −0.13 * −0.13 * 0.130.120.100.100.10−0.010.000.020.020.02
Education-dummy 20.080.070.090.090.09−0.09−0.09−0.10−0.10−0.100.060.060.070.070.07
Experience−0.05−0.04−0.04−0.04−0.04−0.08−0.09−0.08−0.08−0.070.050.070.060.050.07
Organizational experience0.110.110.140.130.130.120.120.100.100.100.010.020.040.050.06
Salary−0.06−0.06−0.05−0.05−0.050.010.010.000.000.000.090.090.100.100.07
Department-research−0.15 * −0.15 * −0.16 * −0.16 * −0.16 * 0.030.030.040.050.050.030.030.020.020.02
Department-staff−0.04−0.04−0.03−0.03−0.030.100.100.090.090.09−0.09−0.09−0.08−0.08−0.07
Feedback seeking frequency-0.070.030.030.03-−0.05−0.02−0.02−0.02-0.090.050.050.04
Diagnostic--0.30 ** 0.29 ** 0.29 ** --−0.24 ** −0.25 ** −0.25 ** --0.28 ** 0.31 ** 0.33 **
Normative---0.030.02---0.020.02---−0.06−0.02
Assurance----0.01----−0.01----−0.11
R 2 0.100.110.190.190.190.060.070.120.120.120.030.040.110.120.13
ΔR 2 0.10 ** 0.000.09 ** 0.000.000.06 * 0.000.06 ** 0.000.000.030.010.07 ** 0.000.01

Items of feedback seeking frequency scale (source: Ashford and Black, 1996)

To what extent have you sought out feedback on your performance during assignments?
To what extent have you sought feedback on your performance after assignments?
To what extent have you asked for your boss's opinion of your work?
To what extent have you solicited critiques from your boss?

Items of individual work performance scale (source: Koopmans, et al_, 2014)

Task performance 1 a I managed to plan my work so that it was done on time
Task performance 2My planning was optimal
Task performance 3I was able to perform my work well with minimal time and effort
Task performance 4I started new tasks myself, when my old ones were finished
Task performance 5I was able to separate main issues from side issues at work
Updating knowledge and skills 1I worked at keeping my job skills up-to-date
Updating knowledge and skills 2I worked at keeping my job knowledge up-to-date
Updating knowledge and skills 3I came up with creative solutions to new problems
Facing challenges 1I took on challenging work tasks, when available
Facing challenges 2I kept looking for new challenges in my job

List of abbreviations (source: own study)

FSBFeedback seeking behavior
IWPIndividual work performance
VIFVariance inflation factor
MAPMinimum average partial
dfDegree of freedom
GFIGoodness of fit
AGFIAdjusted goodness of fit
CFIComparative fit index
RMSEARoot mean square error of approximation
SRMRStandardized root mean square residual

Correlation among the study variables (Source: Authors’ own research)

123456
1. FSB frequency------
2. Diagnostic FSB0.16 ** -----
3. Normative FSB0.090.51 ** ----
4. Assurance FSB−0.030.36 ** 0.43 ** ---
5. Task performance0.090.30 ** 0.22 ** 0.16 ** --
6. Facing challenges0.070.26 ** 0.09−0.030.40 ** -
7. Updating knowledge and skills−0.07−0.26 ** −0.15 ** −0.11−0.57 ** −0.52 **

Exploratory factor analysis of feedback seeking content (Source: Authors’ own research)

Which feedback do you seek from your manager?Factors
Item1 diagnostic2 normative3 assurance
The feedback that compares me to my job performance criteria 0.85 0.01−0.08
The feedback that measures me against the initial goals (first 3 months or first project or …) that we set with my manager 0.78 −0.030.00
Feedback based on the agreement between my manager and me about the necessary actions for progress 0.78 −0.01−0.05
The feedback that appraises my performance in my tasks 0.75 0.040.02
Feedback based on my past performance appraisal forms 0.53 0.020.15
The feedback that compares me to peers in other units−0.06 0.95 −0.02
The feedback that compares me to other people in my unit−0.01 0.87 −0.03
The feedback that shows my situation compared to previous successful people in this job0.11 0.65 0.07
The feedback that focuses on my strengths and reveals my weaknesses less, so that I feel better about my performance0.01−0.02 0.86
The feedback that focuses on my strengths rather than my weaknesses−0.010.03 0.84
Initial eigenvalues4.351.691.30
Cronbach's α0.860.87-
Spearman–Brown (for two-item scale) a --0.84

Hierarchical regression models for goal achievement (Source: Authors’ own research)

M1M2M3M4M5
Age−0.11−0.12−0.12−0.12−0.11
Gender0.100.100.100.100.10
Education-dummy 1−0.05−0.03−0.04−0.04−0.04
Education-dummy 20.070.070.070.070.07
Experience0.030.040.040.040.03
Organizational experience−0.020.000.000.00−0.01
Salary0.090.100.090.090.10
Department-Research0.43 ** 0.43 ** 0.43 ** 0.43 ** 0.43 **
Department-staff0.23 ** 0.22 ** 0.22 ** 0.22 ** 0.22 **
Feedback seeking frequency-0.14 ** 0.14 ** 0.14 ** 0.15 **
Diagnostic--−0.06−0.06−0.08
Normative---0.01−0.01
Assurance----0.06
R 2 0.280.290.300.300.30
ΔR 2 0.28 ** 0.02 ** 0.000.000.00
DOI: https://doi.org/10.2478/fman-2023-0001 | Journal eISSN: 2300-5661 | Journal ISSN: 2080-7279
Language: English
Page range: 7 - 24
Published on: Feb 23, 2023
Published by: Warsaw University of Technology
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year

© 2023 Mohammadmahdi Rabbani, Seyyed Babak Alavi, published by Warsaw University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.