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Brand Personality as a Determinant of Consumer Loyalty of Mobile Phones and Cars in the Republic of Serbia Cover

Brand Personality as a Determinant of Consumer Loyalty of Mobile Phones and Cars in the Republic of Serbia

Open Access
|Apr 2023

Abstract

Brands that have highly loyal consumers are in the function of the identity and image of their personality. The primary drivers of loyalty to such brands are the intangible characteristics of brands that have a certain symbolic meaning for consumers. In that sense, brands are in the function of articulating consumers as personalities and achieving an appropriate image. To achieve this, brands are often considered individuals who, like consumers who buy them regularly, have similar characteristics. If the characteristics of brands and the characteristics of consumers are more harmonized, consumers will be more loyal. Starting from the above, the aim of the author is to investigate the influence of brand personality dimensions on consumer loyalty to two groups of products: mobile phones and cars. The research was conducted on the territory of the Republic of Serbia. The results of the research are essential for brand management because they represent guidelines for undertaking certain activities in building brands with a leading position in the market.

DOI: https://doi.org/10.2478/ethemes-2022-0028 | Journal eISSN: 2217-3668 | Journal ISSN: 0353-8648
Language: English
Page range: 513 - 531
Submitted on: Jun 19, 2022
Accepted on: Sep 30, 2022
Published on: Apr 5, 2023
Published by: University of Niš, Faculty of Economics
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2023 Jelena Stanković, Suzana Đukić, published by University of Niš, Faculty of Economics
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.