Key elements of digital competence in professional sales & service work: Development and evaluation of a self-assessment scale for frontline employees

Engineering Management in Production and Services

Volume 17 (2025): Issue 3 (September 2025)

By:

and Julia Siderska

Open Access

|Oct 2025

Download Article

Download the full article as a PDF file.

DOI: https://doi.org/10.2478/emj-2025-0019 | Journal eISSN: 2543-912X | Journal ISSN: 2543-6597

Journal RSS Feed

Language: English

Page range: 51 - 67

Submitted on: May 10, 2025

Accepted on: Jul 30, 2025

Published on: Oct 8, 2025

Published by: Bialystok University of Technology

In partnership with: Paradigm Publishing Services

Publication frequency: 4 times per year

Keywords:

digital competence,

digitalization of work,

digital cooperation,

sales & service,

frontline employees,

human-computer interaction

Related subjects:

Business and economics,

Business management,

Transportation, logistics, air traffic, shipping,

Mechanical engineering,

Production technology,

Process engineering and industrial engineering

© 2025 Thomas Süße, Maria Kobert, Julia Siderska, published by Bialystok University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Previous article Volume 17 (2025): Issue 3 (September 2025)Next article