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Performance evaluation method of the service quality dimensions using Six Sigma metrics, the main components’ quality indicator and the geometric capacity indicator Cover

Performance evaluation method of the service quality dimensions using Six Sigma metrics, the main components’ quality indicator and the geometric capacity indicator

Open Access
|Apr 2024

References

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DOI: https://doi.org/10.2478/emj-2024-0005 | Journal eISSN: 2543-912X | Journal ISSN: 2543-6597
Language: English
Page range: 65 - 76
Submitted on: Jun 1, 2023
Accepted on: Dec 10, 2023
Published on: Apr 11, 2024
Published by: Bialystok University of Technology
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2024 Tomás José Fontalvo Herrera, Roberto Herrera Acosta, Ana Gabriela Banquez Maturana, published by Bialystok University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.