Performance evaluation method of the service quality dimensions using Six Sigma metrics, the main components’ quality indicator and the geometric capacity indicator
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DOI: https://doi.org/10.2478/emj-2024-0005 | Journal eISSN: 2543-912X (formerly 2300-0813) | Journal ISSN: 2543-6597
Language: English
Page range: 65 - 76
Submitted on: Jun 1, 2023
Accepted on: Dec 10, 2023
Published on: Apr 11, 2024
Published by: Bialystok University of Technology
In partnership with: Paradigm Publishing Services
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© 2024 Tomás José Fontalvo Herrera, Roberto Herrera Acosta, Ana Gabriela Banquez Maturana, published by Bialystok University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.