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Performance evaluation method of the service quality dimensions using Six Sigma metrics, the main components’ quality indicator and the geometric capacity indicator Cover

Performance evaluation method of the service quality dimensions using Six Sigma metrics, the main components’ quality indicator and the geometric capacity indicator

Engineering Management in Production and Services
Volume 16 (2024): Issue 1 (March 2024)
By: Tomás José Fontalvo Herrera,  Roberto Herrera Acosta and  Ana Gabriela Banquez Maturana  
Open Access
|Apr 2024

Authors

Tomás José Fontalvo Herrera

tfontalvoh@unicartagena.edu.co

Faculty of Economics, University of Cartagena, Bolivar, Colombia

Roberto Herrera Acosta

robertoherrera@mail.uniatlantico.edu.co

Faculty of Engineering, Atlántico University, Atlantico, Colombia

Ana Gabriela Banquez Maturana

banquezanagabriela@gmail.com

Faculty of Economics, University of Cartagena, Cartagena, Bolivar, Colombia
DOI: https://doi.org/10.2478/emj-2024-0005 | Journal eISSN: 2543-912X | Journal ISSN: 2543-6597
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Language: English
Page range: 65 - 76
Submitted on: Jun 1, 2023
Accepted on: Dec 10, 2023
Published on: Apr 11, 2024
Published by: Bialystok University of Technology
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
service measurement,
Six Sigma,
multivariate capacity indicators
Related subjects:
Business and economics,
Business management,
Industries,
Transportation, logistics, air traffic, shipping,
Engineering,
Mechanical engineering,
Production technology,
Process engineering and industrial engineering

© 2024 Tomás José Fontalvo Herrera, Roberto Herrera Acosta, Ana Gabriela Banquez Maturana, published by Bialystok University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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