References
- Agarwal, R., & Bajaj, N. (2008). Managing outsourcing process: applying six-sigma. Business Process Management Journal 14(6), 829-837.
- Al-Aomar, R. (2006). A simulation-based DFSS for a lean service system. International Journal of Product Development 3(3/4), 349-368.
- Alexander, P., Antony, J., & Rodgers, B. (2019). Lean Six Sigma for small- and medium-sized manufacturing enterprises: a systematic review. International Journal of Quality & Reliability Management 36(3), 378-397. doi: 10.1108/IJQRM-03-2018-0074
- Andersson, R., Eriksson, H., & Torstensson, H. (2006) Similarities and differences between TQM, six-sigma and lean. The TQM Magazine 18(3), 282-296.
- Antony, J. (2004). Some pros and cons of six-sigma: an academic perspective. The TQM Magazine 16(4), 303-306.
- Antony, J. (2006). Six-sigma for service processes. Business Process Management Journal 12(2), 234-248.
- Antony, J., & Coronado, R. B. (2002). Design for six-sigma. IEE Manufacturing Engineer 24-26.
- Antony, J., Snee, R., & Hoerl, R. (2017). Lean Six Sigma: yesterday, today and tomorrow. International Journal of Quality & Reliability Management 34(7),1073-1093. doi: 10.1108/IJQRM-03-2016-0035
- Arul, K., & Kohli, H. (2004). Six-sigma for software application of hypothesis tests to software Data. Software Quality Journal 12(1), 29-42.
- Bandyopadhyay, J., & Lichtman, R. (2007). Six-sigma approach to quality and productivity improvement in an institution for higher education in the United States. International Journal of Management 24(4), 802-808.
- Benedetto, A. (2003). Adapting manufacturing-based six-sigma methodology to the service environment of a radiology film library. Journal of Healthcare Management 48, 263-80.
- Boaden, R. J. (1997). What is total quality management… and does it matter? Total Quality Management 8(4), 153-171.
- Bolt, C., Keim, E., Kim, S., & Palser, L. (2000). Service quality six- sigma case studies ASQ’s 54th Annual Quality Congress Proceedings, Anais, 225-231.
- Bothe, D. (2001). Statistical reason for the 1.5s shift. Quality Engineering 14(3), 479-488.
- Brewer, P., & Bagranoff, N. A. (2004). Near zero-defect accounting with six-sigma. Journal of Corporate Accounting & Finance (Wiley) 15(2), 67-43.
- Breyfogle, F. W. III. (1999). Implementing six-sigma: smarter solutions using statistical methods New York, United States: John Wiley & Sons.
- Breyfogle, F. W., Cupello, J. M., & Meadows, B. (2001). Managing six-sigma: a practical guide to understanding, assessing, and implementing the strategy that yields bottom-line success New York, United States: Wiley.
- Brown, M. G., Hitchcock, D. E., & Willard, M. A. (1994). Why TQM fails and what to do about it Boston, United States: Irwin Professional.
- Bunce, M., Wang, L., & Bidanda, B. (2008). Leveraging six-sigma with industrial engineering tools in crateless retort production. International Journal of Production Research 46(23), 6701-6719.
- Byrne, J. A. (1998). How Jack Welch runs GE Business Week, Charles, 8 June 1997, 90-104.
- Cao, G., Clarke, S., & Lehaney, B. (2000). A systematic view of organisational change and TQM. The TQM Magazine 12(3), 186-193.
- Chappell, A., & Peck, H. (2006). Risk management in military supply chains: is there a role for six-sigma? International Journal of Logistics 9(3), 253-67.
- Cole, R. (1998). Learning from the quality movement. California Management Review 41, 43-73.
- Craven, E., Clark, J., Cramer, M., Corwin, S., & Cooper, M. (2006). New York-Presbyterian hospital uses six-sigma to build a culture of quality and innovation. Journal of Organizational Excellence 25(4), 11-19.
- Crosby, P. B. (1979). Quality is free New York, United States: McGraw-Hill.
- Crosby, P. B. (1984). Quality without tears New York, United States: McGraw-Hill.
- Cupryk, M., Takahata, D., & Morusca, D. (2007). Crashing the schedule’ in DCS validation pharmaceutical projects with lean Six-sigma and project management techniques: case study and discussion. Journal of Validation Technology 13(3), 222-233.
- Da Silva, I. B., Filho, M. G., Luiz, A. O., & Lima junior, O. F. (2019). A new Lean Six Sigma framework for improving competitiveness. Acta Scientiarum Technology, Maringa 41, e37327. doi:10.4025/actascitechnol.v41i2.37327
- Dimitri, K. (1991). Reliability engineering handbook New Jersey, United States: Prentice-Hall, Englewood Cliffs.
- Doble, M. (2005). Six-sigma and chemical process safety. International Journal of Six-sigma and Competitive Advantage 1(2), 229-244.
- Edgeman, R., Bigio, D., & Ferleman, T. (2005). Six-sigma and business excellence: strategic and tactical examination of IT service level management at the office of the chief technology officer of Washington, DC. Quality and Reliability Engineering International 21(3), 257-273.
- Esaki, K. (2016). Common Management Process Model of new TQM based on the situation analysis. Intelligent Information Management 8(6), 181-193.
- Eskildson, L. (1994). Improving the odds of TQM’s success. Quality Progress 27(4), 61-63.
- Evans, J. R., & Dean, J. W. Jr. (2002). Total Quality: Management, organisation, strategy. Mason, United States: South Western Publishing.
- Foley, K. (2004). Five essays on quality management Sydney, Australia: SAI Global Ltd.
- Furterer, S., & Elshennawy, A. (2005). Implementation of TQM and lean six-sigma tools in local government: a framework and a case study. Total Quality Management and Business Excellence 16(10), 1179-1191.
- Gangidi, P. R. (2019). Application of Six Sigma in Semiconductor Manufacturing: A Case Study in Yield Improvement, Applications of Design for Manufacturing and Assembly Ancuţa Păcurar, IntechOpen. doi: 10.5772/intechopen.81058. Retrieved from https://www.intechopen.com/books/applications-of-design-for-manufacturing-and-assembly/application-of-six-sigma-in-semiconductor-manufacturing-a-case-study-in-yield-improvement
- Garvin, D. A. (1988). Managing Quality: The strategic and competitive edge. New York, United States: The Free Press.
- Gerhorst, F., Grömping, U., Lloyd-Thomas, D., & Khalaf, F. (2006). Design for six-sigma in product development at Ford Motor Company in a case study on robust exhaust manifold design. International Journal of Product Development 3(3/4), 278-91.
- Ghosh, S., & Rao, C. R. (Eds.) (1996). Design and analysis of experiments Handbook of Statistics. 13. North-Holland.
- Harari, O. (1997). Ten reasons why TQM doesn’t work. Management Review 86(1), 38-44.
- Harry, M. J. (1988). The nature of six-sigma quality Rolling Meadows, United States: Motorola University Press.
- Hoerl, R. W. (1998). Six-sigma and the future of the quality profession. Quality Progress 31(6), 35-42.
- Hossain, M. Z., Tasnim, M., & Hasan, M. R. (2017). Is Quality Ensuring to Get Competitive Advantages in Auto Manufacturing Industries? – A Study of Volvo Group. American Journal of Industrial and Business Management 7(1), 48-68.
- Ishikawa, K. (1968). Guide to quality control (Japanese): Gemba No QC Shuho Tokyo, Japan: JUSE Press Ltd.
- Ishikawa, K. (1985). What is Total Quality Control? The Japanese Way New Jersey, United States: Englewood Cliffs, Prentice-Hall.
- Jimoh, R., Oyewobi, L., Isa, R., & Waziri, I. (2018). Total Quality Management Practices and organisational performance: the mediating role of strategies for continuous improvements. International Journal of Construction Management 19(2), 162-177.
- Juran, J. (1995b). Summary, trends, and prognosis. In Juran, J. M. (Ed.). A History of managing for quality: The evolution, trends and future directions of managing for quality (pp. 603-657). Milwaukee, United States: ASQC Quality Press.
- Kapur, K. C., & Lamberson, L. R. (1977). Reliability in engineering design New York, United States: John Wiley & Sons.
- Kazmierski, C. (2012). Semiconductor Industry Posts Record-Breaking Revenues Despite 2011 Challenges Retrieved from http://www.sia-online.org/news/2012/02/06/global-sales-report-2012/semiconductor-industry-posts-record-break-ing-revenues-despite-2011-challenges/
- Kedar, A. P., Lakhe, R. R., Washimkar, V. S., & Wakhare, M. V. (2008). A comparative review of TQM, TPM and related organisational performance improvement programs ICETET ‘08: First International Conference on Emerging Trends in Engineering and Technology, India.
- Kotz, S. (1993). Process capability indices New York, United States: Chapman and Hall.
- Kume, H. (1995). Management by quality Tokyo, Japan: 3A Corporation.
- Kume, H. (Ed.) (1985). Statistical methods for quality improvement Tokyo, Japan: The Association for Overseas Technical Scholarship.
- Magnusson, K., Kroslid, D., & Bergman, B. (2003). Six-sigma. The pragmatic approach 2nd ed. Lund, Sweden: Student literature.
- McClusky, R. (2000). The rise, fall and revival of six-sigma. Measuring Business Excellence 4(2), 6-17.
- Mishra, M. N. (2018). Identify critical success factors to implement integrated green and Lean Six Sigma. International Journal of Lean Six Sigma doi: 10.1108/IJLSS-07-2017-0076
- Muraliraj, J., Zailani, S., Kuppuswamy, S., & Santha, C. (2018). Annotated methodological review of Lean Six Sigma. International Journal of Lean Six Sigma 9(1), 2-49. doi: 10.1108/IJLSS-04-2017-0028
- Nwabueze, U. (2001). An industry betrayed: the case of total quality management in manufacturing. The TQM Magazine 13(6), 400-408.
- Padhy, R. K., & Sahu, S. (2011). A Real Option based Six-sigma project evaluation and selection model. International Journal of Project Management 29, 1091-1102.
- Pandey, A. (2007). Strategically focused training in six-sigma way: A case study. Journal of European Industrial Training 31(2), 145-162.
- Pyzdek, T. (2019). The six-sigma handbook: A complete guide for black belts, green belts and managers at all levels (5th edn.) New York, United States: McGraw-Hill.
- Raman, R., & Basavaraj, Y. (2019). Defect reduction in a capacitor manufacturing process through Six Sigma concept: A case study. Management Science Letters 9(2), 253-260.
- Reeves, C. A., & Bednar, D. A. (1994). Defining quality: alternatives and implications. Academy of Management Review 13, 419-445.
- Roberts, C. M. (2004). Six-sigma signals. Credit Union Magazine 70(1), 40-43.
- Rucker, R. (2000). Citibank increases customer loyalty with defect-free processes. The Journal for Quality and Participation 23, 32-36.
- Schmidt, M., & Aschkenase, S. (2004). The building blocks of service. Supply Chain Management Review07-08 34-40.
- Sreedharan, R. V., Raju, R., Vijaya Sunder, M., & Jiju, A. (2019). Assessment of Lean Six Sigma Readiness (LESIRE) for manufacturing industries using fuzzy logic. International Journal of Quality & Reliability Management 36(2), 137-161. https://doi.org/10.1108/IJQRM-09-2017-0181
- Su, C. T., & Chou, C. J. (2008). A systematic methodology for the creation of six-sigma projects: A case study of semiconductor foundry. Expert Systems with Applications 34, 2693-2703.
- Talapatra, S., Uddin, M. K., Rahman, M. H. (2018). Development of an Implementation Framework for Integrated Management System Based on the Philosophy of Total Quality Management. American Journal of Industrial Business Management 8(6), 1507-1516.
- Tobin, L. M. (1990). The new quality landscape: Total Quality Management. Journal of System Management 41, 10-14.
- Topalovic, S. (2015). The Implementation of Total Quality Management in order to improve production performance and enhancing the level of customer satisfaction. Procedia Technology 19, 1016-1022.
- Valles, A., Sanchez, J., Morales, Noriega S., & Gomez Nunez, B. (2009). Implementation of Six Sigma in a Manufacturing Process: A Case Study. The International Journal of Industrial Engineering: Theory, Applications and Practice 16, 171-181.
- Wright, A. (1997). Public service quality: Lessons not learned. Quality Management 8(5), 313-318.
- Wyper, B., & Harrison, A. (2000). Deployment of six-sigma methodology in human resource function: a case study. Total Quality Management 11(4-6), S720-S727.
- Yang, T., & Hsieh, C. H. (2009). Six-sigma project selection using national quality award criteria and Delphi fuzzy multiple decision-making method. Expert Systems with Applications 36, 7594-7603.
- Yong, J., & Wilkinson, A. (2002). The long and winding road. The evolution of quality management. Total Quality Management 13(1), 101-121.