References
- Ahmad, M. B., Wasay, E., & Malik, S. U. (2012). Impact of employee motivation on customer satisfaction: a study of the airline industry in Pakistan. Interdisciplinary Journal of Contemporary Research in Business, 4(6), 531–539.
- Ahuja, V. (2011). Cyber extension: A convergence of ICT and agricultural development. Global Media Journal–Indian Edition, 2(2), 1–8.
- Ali, S. (2016). Determine the effect of the relationship between internal marketing variables and employees’ job satisfaction and organisational commitment: A case study of Arab Academy for Science, Technology and Maritime Transport. The Business and Management Review, 7(2), 124–133.
- Armstrong, M., & Tyler, S. (2014). Armstrong’s Handbook of Human Resource Management Practise. Kogan Page.
- Azzam, Z. (2016). Internal marketing as a tool for maintaining high-quality services provided by service firms: A case of the hospitality industry in Jordan. International Journal of Economics, Commerce and Management, 4(4), 380–393.
- Bakker, A. B., Schaufeli, W. B., Leiter, M. P., & Taris, T. W. (2008). Work engagement: An emerging concept in occupational health psychology. Work & Stress, 22(3), 187–200.
- Bowen, G., & Sethi, A. (2020). Internal Marketing Cybersecurity-Conscious Culture. In S. S. Dadwal (Ed.), Handbook of Research on Innovations in Technology and Marketing for the Connected Consumer (pp. 135-154). IGI Global.
- Braimah, M. (2016). Internal marketing and employee commitment in the hospitality industry. African Journal of Hospitality. Tourism and Leisure, 5(2), 1-22.
- Chaudhary, N., & Bhaskar, P. (2016). Training and development and job satisfaction in education sector. International Journal of Business Quantitative Economics and Applied Management Research, 898(2), 89–97.
- Chi, H., Yeh, H., & Liou, J. (2016). How internal marketing mediates the relationship between teacher’s organisational commitment and job satisfaction. Journal of Education & Social Policy, 3(1), 56–69.
- Downs, C. W., & Hazen, M. D. (1977). A factor analytic study of communication satisfaction”. Journal of Business Communication, 14(3), 63–74.
- Dwomoh, E., & Moses, M. O. (2020). Job related activity patterns, health status and absenteeism-related factors of star-rated hotels staff. European Journal of Tourism Hospitality and Recreation, 10(3), 274–285.
- Ergeneli, A., Gohar, R., & Temirbekova, Z. (2007). Transformational leadership: Its relationship to culture value dimensions. International Journal of Intercultural Relations, 31(6), 703-724.
- Fulmer, I. S., & Ployhart, R. E. (2014). “Our most important asset”: A multidisciplinary/multilevel review of human capital valuation for research and practice. Journal of Management, 40(1), 161–192.
- Gagné, M., & Deci, E. L. (2005). Self-determination theory and work motivation. Journal of Organizational Behavior, 26(4), 331–362. https://doi.org/10.1002/job.322
- George, J. M., & Jones, G. R. N. J. (2008). Understanding and Managing Organisational Behavior. Pearson Prentice Hall.
- Gounaris, S. (2008). The notion of internal market orientation and employee job satisfaction: some preliminary evidence. Journal of Service Marketing, 22(1), 68–90.
- Grant, A. M. (2008). Does intrinsic motivation fuel the prosocial fire? Motivation, performance, and persistence in the few. Journal of Applied Psychology, 93(1), 48–66. https://doi.org/10.1037/0021-9010.93.1.48
- Güven, A., & Sadaklioğlu, H. (2017). Internal marketing approach in human resources management: A case study on a state establishment. International Research Journal of Finance and Economics, 98(2017), 106-118.
- Gwinji, W. A., Chiliya, N., Chuchu, T., & Ndoro, T. (2020). An application of internal marketing for sustainable competitive advantage in Johannesburg construction firms. African Journal of Business and Economic Research, 15(1), 185-202.
- Haas, M. R. (2010). The double-edged swords of autonomy and external knowledge: Analyzing team effectiveness in a multinational organisation. The Academy of Management Journal, 53(2010), 989–1008.
- Halepota, J. A., & Shah, N. (2011). An empirical investigation of organisational antecedents on employee job satisfaction in a developing country. Transforming Government: People, Process and Policy, 5(3), 280–294.
- Hung, J., & Lin, T. (2008). The Investigation of the internal marketing practises of international. Journal of International Management, 1(1),170-176.
- Isik, D., & Altunoglu, A. (2016). The effects of internal marketing on some job attitudes: A study in private hospital in Turkey. Journal of Business Research Turk, 8(2), 1–17.
- Kang, C. K., & Park, M. B. (2020). The Effects of Nurses’ Perceived Internal Marketing on Job Performance and Loyalty. Journal of the Korea Academia-Industrial Cooperation Society, 21(7), 146-155.
- Kanyurhi, E., & Akonkwa, D. (2016). Internal marketing, employee job satisfaction, and perceived organisational performance in microfinance institutions. International Journal of Bank Marketing, 34(5), 773–796.
- Khan, F., Yussof, R., & Khan, A. (2014). Effect of human resource practices on job satisfaction in Pakistan. Sains Humanika, 1(1), 53–57.
- Maung, K. M. (2020). Internal marketing, job satisfaction and employee commitment of hotel industry in Mandalay, Myanmar. International Journal of Business, Economics and Law, 21(2), 62-69.
- Klidas, A., van den Berg, P., & Wilderom, C. (2007). Managing employee empowerment in luxury hotels in Europe. International Journal of Service Industry Management, 18(2007), 70-88.
- Kotler, P., & Keller, K. (2014). Marketing Management. Prentice Hall.
- Kukreja, J. (2017). Internal Marketing: a prelude or an outcome of Employee Motivation. BVIMSR’s. Journal of Management Research, 9 (1), 54–59.
- Madlock, P. E. (2008). The link between leadership style, communicator competence, and employee satisfaction. Journal of Business Communication, 45(1), 61–78.
- Mahammed, H. (2016). The Impact of Internal Marketing on Job Satisfaction of Employees of Awash International Bank (Master thesis, St. Mary University). St. Mary’s University Institutional Repository.
- Mekdes, A. (2021). The Effect of Internal Marketing on Job Satisfaction in the Case of Zemen Bank. (Master thesis, St. Mary University). St. Mary’s University Institutional Repository.
- Naude, P., Desai, J., & Murphy, J. (2003). Identifying the determinants of internal marketing orientation. European Journal of Marketing, 37(9), 1205–1220.
- Neves, M. S., Gonçalves, J. S., Sousa, B. B., & Veloso, C. M. (2024). The importance of internal marketing in achieving job satisfaction and organizational success. In P. O. Pablos (Ed.), Advances in Human Resources Management and Organizational Development (pp. 254–274). IGI Global
- Ning, S., Zhong, H., Libo, W., & Qiujie, L. (2009). The impact of nurse empowerment on job satisfaction. Journal of Advanced Nursing, 65(12), 2642–2648.
- Orpen, C. (1997). The interactive effects of communication quality and job involvement of managerial satisfaction and work motivation. Journal of Psychology, 13(1), 519–522.
- Poulston, J. M. (2009). Working conditions in hospitality: Employees’ views of the dissatisfactory hygiene factors. Journal of Quality Assurance in Hospitality & Tourism, 10(1), 23–43. https://doi.org/10.1080/15280080902716993
- Rajyalakshmi, N., & Kameswari, A. (2009). Internal Marketing for Customer Satisfaction in the Retail Sector. The Asian Journal of Research in Banking and Finance, 3(3), 207–220.
- Selamawit, A. W. (2019). The Effect of Internal Marketing on Job Satisfaction: The Case of Commercial Bank of Ethiopia. (Master thesis, Addis Ababa University). Addis Ababa University Institutional Repository.
- Shoukat, M.H., Elgammal, I., Khan, M.A., & Selem, K.M. (2024). Does employee envy drive service sabotage? Evidence from hotel organizations. Kybernetes, 54(5), 3040-3061. https://doi.org/10.1108/K-06-2023-1092
- Sohail, M. S., & Jang, J. (2017). Understanding the relationships among internal marketing practises, job satisfaction, service quality and customer satisfaction: an empirical investigation of Saudi Arabia’s service employees. International Journal of Tourism Sciences, 17(2), 67–85.
- Spreitzer, G. M., Kizilos, M. A., & Nason, S. W. (1997). A dimensional analysis of the relationship between psychological empowerment and effectiveness, satisfaction, and strain. Journal of Management, 23(5), 679-704.
- Tadesse, K. (2022). Effect of Internal Marketing Practises on Employee’s Job Satisfaction: The Case of Bank of Abyssinia. (Master thesis, St. Mary University). St. Mary’s University Institutional Repository.
- Tsai, T. Y. C., Choi, Y. S., Ma, W., Pomerening, J. R., Tang, C., & Ferrell Jr, J. E. (2008). Robust, tunable biological oscillations from interlinked positive and negative feedback loops. Science, 321(5885), 126–129.
- Varona, F. (1996). Relationship between communication satisfaction and organisational commitment in three Guatemalan organisations. The Journal of Business Communication, 33(2), 111–140.
- Worke, M.D., Koricha, Z.B. & Debelew, G.T. (2021b). Perception and experiences of sexual harassment among women working in hospitality workplaces of Bahir Dar city, Northwest Ethiopia: a qualitative study. BMC Public Health, 21(2021), 1119. https://doi.org/10.1186/s12889-021-11173-1
- Worke, M.D., Koricha, Z.B. & Debelew, G.T. (2021a). Coping strategies and perceived barriers of women hospitality workplace employees to sexual harassment in Bahir Dar city, Ethiopia: a grounded theory approach. BMC Psychol, 9 (1), 143. https://doi.org/10.1186/s40359-021-00648-w
- Yamane, T. (1967). Statistics: An Introductory Analysis. Harper and Row.
- Zewdie, H. (2020). The effect of job satisfaction on employee performance at All African Leprosy, Tuberculosis and Rehabilitation Training Center (ALERT). (Master thesis, St. Mary University). St. Mary’s University Institutional Repository.