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Assessment of service quality in a la carte restaurants within the mega city of Istanbul: A mystery shoppers’ study Cover

Assessment of service quality in a la carte restaurants within the mega city of Istanbul: A mystery shoppers’ study

European Journal of Tourism, Hospitality and Recreation
Volume 15 (2025): Issue 1 (August 2025)
By: Ümit Sormaz,  Neslihan Onur,  Gürkan Akdağ and  Mustafa Yılmaz  
Open Access
|Aug 2025

Authors

Ümit Sormaz

Necmettin Erbakan University, Faculty of Tourism, Department of Gastronomy and Culinary Arts, Konya/Turkey, Kyrgyz-Turkish Manas University, Faculty of Tourism, Department of Gastronomy and Culinary Arts, Bishkek, Kyrgyzstan

Neslihan Onur

Akdeniz University, Faculty of Manavgat Tourism, Department of Gastronomy and Culinary Arts, Antalya, Turkey

Gürkan Akdağ

Mersin University, Faculty of Tourism, Department of Gastronomy and Culinary Arts, Mersin, Turkey

Mustafa Yılmaz

Karabük University, Faculty of Safranbolu Tourism, Department of Gastronomy and Culinary Arts, Karabük, Turkey
DOI: https://doi.org/10.2478/ejthr-2025-0012 | Journal eISSN: 2182-4924 | Journal ISSN: 2182-4916
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Language: English
Page range: 167 - 182
Submitted on: Jun 12, 2024
|
Accepted on: Sep 30, 2024
|
Published on: Aug 14, 2025
Published by: Polytechnic Institute of Leiria
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
Keywords:
Tourism,
Gastronomy,
A la Carte Restaurant,
Service Quality,
Secret Shopper
Related subjects:
Business and economics,
Business management,
Business management, other,
Industries,
Tourism, hospitality, travel,
Event industry, leisure industry,
Sports and recreation,
Sports and recreation, other

© 2025 Ümit Sormaz, Neslihan Onur, Gürkan Akdağ, Mustafa Yılmaz, published by Polytechnic Institute of Leiria
This work is licensed under the Creative Commons Attribution 4.0 License.

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