Job insecurity and employee anxiety as predictors of compulsory citizenship behaviour: Psychological resilience as a mediator

Can you be pressured to accept an arrangement and cancel your

working relationship with your Hotel?

Your Hotel can do without you for a long time?

Can you be pressured to accept an early retirement?

Can you be temporarily laid off?

Can you be fired from your Hotel?

The future of your department or area is uncertain?

Your future salary will be reduced?

You will receive undesirable changes in your working hours and your job title?

Will be pressured to work fewer hours?

To what extent has your work made you feel restless?

To what extent has your work made you feel worried?

To what extent has your work made you feel tense?

When I have a setback at work, I have trouble recovering from it and moving on

I can be “on my own,” so to speak, at work if I have to

I usually take stressful things at work in my stride

I can get through difficult times at work because I’ve experienced difficulties before

I feel I can handle many things at a time at my job

The management in this organization puts pressure on employees to engage in extra-role work activities beyond their formal job tasks

There is social pressure in this organization to work extra hours, beyond the formal workload and without any formal rewards

I feel that I am expected to invest more effort in this job than I want to and beyond my formal job requirements

I feel that I am forced to help customers beyond my formal obligations and even when I am short on time or energy