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A new scale to measure customer’s expectations about service dimensions: Application to the hotel service Cover

A new scale to measure customer’s expectations about service dimensions: Application to the hotel service

European Journal of Tourism, Hospitality and Recreation
Volume 14 (2024): Issue 2 (December 2024)
By:  and    
Open Access
|Dec 2024
Authors

Authors

Mara Franco

mara.franco@staff.uma.pt

CiTUR Madeira, University of Madeira, Funchal, Portugal

Raquel Meneses

Faculty of Economics, Porto University, LIAAD INESC TEC, Porto, Portugal
DOI: https://doi.org/10.2478/ejthr-2024-0023 | Journal eISSN: 2182-4924 | Journal ISSN: 2182-4916
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Language: English
Page range: 312 - 331
Submitted on: Feb 22, 2024
Accepted on: Nov 28, 2024
Published on: Dec 31, 2024
Published by: Polytechnic Institute of Leiria
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
Keywords:
service dimensions,
hotel,
tourism,
services scale,
customer’s expectations,
Latin countries
Related subjects:
Business and economics,
Business management,
Business management, other,
Industries,
Tourism, hospitality, travel,
Event industry, leisure industry,
Sports and recreation,
Sports and recreation, other

© 2024 Mara Franco, Raquel Meneses, published by Polytechnic Institute of Leiria
This work is licensed under the Creative Commons Attribution 4.0 License.

Volume 14 (2024): Issue 2 (December 2024)
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