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A Conceptual Analysis of Customer Needs in the E-Commerce Environment Using the Empathy Map Tool Cover

A Conceptual Analysis of Customer Needs in the E-Commerce Environment Using the Empathy Map Tool

System Safety: Human - Technical Facility - Environment
Volume 7 (2025): Issue 1 (December 2025)
By: Manuela Ingaldi  
Open Access
|Dec 2025

Authors

Manuela Ingaldi

manuela.ingaldi@pcz.pl

Czestochowa University of Technology, Faculty of Management, Poland
DOI: https://doi.org/10.2478/czoto-2025-0019 | Journal eISSN: 2657-5450
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Language: English
Page range: 194 - 210
Submitted on: Oct 29, 2025
Accepted on: Nov 26, 2025
Published on: Dec 18, 2025
Published by: Quality and Production Managers Association
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
Keywords:
e-service,
empathy map,
quality of e-services,
e-store
Related subjects:
Business and economics,
Business management,
Business management, other,
Engineering,
Mechanical engineering,
Production technology,
Social sciences,
Sociology,
Sociology of science, technology, and environment,
Communication science,
Interpersonal communication

© 2025 Manuela Ingaldi, published by Quality and Production Managers Association
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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