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Mass Catering Service Quality as a Determinant of Customer Satisfaction in the Tourism Sector Cover

Mass Catering Service Quality as a Determinant of Customer Satisfaction in the Tourism Sector

System Safety: Human - Technical Facility - Environment
Volume 7 (2025): Issue 1 (December 2025)
By: Marcin Zawada and  Anna Szczyrba  
Open Access
|Sep 2025

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DOI: https://doi.org/10.2478/czoto-2025-0010 | Journal eISSN: 2657-5450
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Language: English
Page range: 99 - 107
Submitted on: Jul 18, 2025
|
Accepted on: Jul 29, 2025
|
Published on: Sep 10, 2025
Published by: Quality and Production Managers Association
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
Keywords:
quality of services,
customer satisfaction,
sightseeing tours,
mass catering,
tourism management,
tour operator
Related subjects:
Business and economics,
Business management,
Business management, other,
Engineering,
Mechanical engineering,
Production technology,
Social sciences,
Sociology,
Sociology of science, technology, and environment,
Communication science,
Interpersonal communication

© 2025 Marcin Zawada, Anna Szczyrba, published by Quality and Production Managers Association
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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