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The Application of Customer Service Standards and Street-Level Bureaucrats’ Discretion in Lithuanian State Agencies
DOI: https://doi.org/10.2478/bjlp-2020-0013 | Journal eISSN: 2029-0454
Language: English
Page range: 109 - 134
Submitted on: Sep 10, 2020
|Accepted on: Dec 30, 2020
|Published on: Mar 18, 2021
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
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© 2021 Remigijus Civinskas, Natalja Gončiarova, Saulius Pivoras, published by Faculty of Political Science and Diplomacy and the Faculty of Law of Vytautas Magnus University (Lithuania)
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.