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The Application of Customer Service Standards and Street-Level Bureaucrats’ Discretion in Lithuanian State Agencies Cover

The Application of Customer Service Standards and Street-Level Bureaucrats’ Discretion in Lithuanian State Agencies

Baltic Journal of Law & Politics
Volume 13 (2020): Issue 2 (December 2020)
By: Remigijus Civinskas,  Natalja Gončiarova and  Saulius Pivoras  
Open Access
|Mar 2021

Authors

Remigijus Civinskas

remigijus.civinskas@vdu.lt

Associate Professor; Dr., Vytautas Magnus University, Faculty of Political Sciences and Diplomacy, Lithuania

Natalja Gončiarova

natalja.gonciarova1@vdu.lt

Ph.D. Student, Vytautas Magnus University, Faculty of Political Sciences and Diplomacy, Lithuania

Saulius Pivoras

saulius.pivoras@vdu.lt

Professor; Dr., Vytautas Magnus University, Faculty of Political Sciences and Diplomacy, Lithuania
DOI: https://doi.org/10.2478/bjlp-2020-0013 | Journal eISSN: 2029-0454
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Language: English
Page range: 109 - 134
Submitted on: Sep 10, 2020
|
Accepted on: Dec 30, 2020
|
Published on: Mar 18, 2021
Published by: Faculty of Political Science and Diplomacy and the Faculty of Law of Vytautas Magnus University (Lithuania)
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
Keywords:
Street-level bureaucracy,
standardization,
customer service,
customer service standards
Related subjects:
Law,
Law, other,
Social sciences,
Political science,
Political science, other

© 2021 Remigijus Civinskas, Natalja Gončiarova, Saulius Pivoras, published by Faculty of Political Science and Diplomacy and the Faculty of Law of Vytautas Magnus University (Lithuania)
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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