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Assessing Veteran Services and Success in Higher Education: Cal Poly Pomona’s Veterans Resource Center Case Study Cover

Assessing Veteran Services and Success in Higher Education: Cal Poly Pomona’s Veterans Resource Center Case Study

By:  and    
Open Access
|Jan 2022

Figures & Tables

Table 1

Use and Assessment of Services by Veterans.

SERVICE CATEGORYACCESSEDASSESSMENT
OrientationYesEasy, informative, and useful (79.1 %)
Financial aidYesUseful, but 19% of respondents had financial aid issues (M = 4, satisfied)
Student servicesYesMost important to veterans was VA certification and VRC staff (M = 2, rarely had issues)
Related universityYesSee Table 2 below
Table 2

Veteran’s Views of Auxiliary CPP Services.

RESOURCEMEAN (N)MEDIAN
Library4.42 (130)5 (strongly agree)
Career center3.95 (110)4 (agree)
Learning resource center3.94 (109)4 (agree)
Counseling3.92 (114)4 (agree)
Student health3.86 (109)4 (agree)
Disability resource center3.68 (78)4 (agree)
Children’s center3.00 (50)3 (undecided)
Figure 1

Distribution of Success: Sum of GPA.; Time; and Preparedness for Career, Civilian, and Home Life.

Figure 2

Orientation.

Figure 3

Orientation Options and Being Prepared for First Term.

Figure 4

Relationship Between VA Certification of Benefits and Success.

Figure 5

Services at CPP and Relative Effect on Veteran Success.

Language: English
Page range: 29 - 40
Submitted on: Feb 12, 2021
Accepted on: Jun 9, 2021
Published on: Jan 19, 2022
Published by: Virginia Tech Publishing
In partnership with: Paradigm Publishing Services

© 2022 Elke Azpeitia, Sandra Emerson, published by Virginia Tech Publishing
This work is licensed under the Creative Commons Attribution 4.0 License.