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Assessing Veteran Services and Success in Higher Education: Cal Poly Pomona’s Veterans Resource Center Case Study Cover

Assessing Veteran Services and Success in Higher Education: Cal Poly Pomona’s Veterans Resource Center Case Study

Journal of Veterans Studies

Volume 8 (2022): Issue 1

By: Elke Azpeitia and Sandra Emerson

Open Access

|Jan 2022

Abstract

This study tests if the services of the Veterans Resource Center meet the needs of veterans and if these services contribute to veteran success. Using a survey of 130+ student veterans, the study determined that services are accessed and utilized. However, while services contribute to immediate needs, few are related to long-term success. Services that do contribute to long-term success were the Veterans Resource Center, VA benefits certification, library, career, and counseling. Higher success scores are associated with the use and efficiency of these services as assessed by veterans. Equally important is what is missing. There is no statistical relationship between demographic factors (e.g., gender, race) and success. In addition, the unwillingness of veterans to conceal their veteran status from faculty and staff is also absent.

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Articles in this issue

DOI: https://doi.org/10.21061/jvs.v8i1.238 | Journal eISSN: 2470-4768

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Language: English

Page range: 29 - 40

Submitted on: Feb 12, 2021

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Accepted on: Jun 9, 2021

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Published on: Jan 19, 2022

Published by: Virginia Tech Publishing

In partnership with: Paradigm Publishing Services

Keywords:

higher education,

program evaluation,

veteran services,

comparison of means analysis,

student success,

student service programs

© 2022 Elke Azpeitia, Sandra Emerson, published by Virginia Tech Publishing
This work is licensed under the Creative Commons Attribution 4.0 License.

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