Skip to main content
Have a personal or library account? Click to login
Measuring Trust in Public Sector Organizations – Research Note Cover

Measuring Trust in Public Sector Organizations – Research Note

Open Access
|Apr 2024

References

  1. Adcock, R., & Collier, D. (2001). Measurement Validity: A Shared Standard for Qualitative and Quantitative Research. American Political Science Review, 95(3), 529546. DOI: 10.1017/S0003055401003100
  2. Andersson, Th. (2023). Professioner, NPM, ansvar och tillit – vad är problemet och vad är lösningen? [Professions, NPM, responsibility and trust], Ch 2, In Björk & Tengblad (Eds.), Tillförlitlig styrning och organisering av välfärden. SNS förlag.
  3. Astvik, W., Larsson, R., & Welander, J. (2020). Arbetsmiljön i tillitsbaserad styrning och ledning. [Working Environment in Trust-based government and management]. Arbetsmarknad & Arbetsliv, 26, 2545.
  4. Atkinson, S., & Butcher, D. (2003). Trust in managerial relationships, Journal of Managerial Psychology, 18(4), 282304. DOI: 10.1108/02683940310473064
  5. Bentzen, T. Ø. (2019). The birdcage is open, but will the bird fly? How interactional and institutional trust interplay in public organisations, Journal of Trust Research, 9(2), 185202. DOI: 10.1080/21515581.2019.1633337
  6. Berthelsen, H., Westerlund, H., Pejtersen, J. H., & Hadzibajramovic, E. (2019). Construct validity of a global scale for Workplace Social Capital based on COPSOQ III. PloS One, 14(8), e0221893. DOI: 10.1371/journal.pone.0221893
  7. Björk, L., Szücs, S., & Härenstam, A. (2014). Measuring capacity to perform across local government services – managers’ perceptions. International Journal of Public Sector Management, 27(1), 2638. DOI: 10.1108/IJPSM-09-2012-0115
  8. Bouckaert, G. (2012). Trust and Public Administration. Administration, 60(1), 91115.
  9. Bringselius, L. (2018). Vad är tillitsbaserad styrning och ledning? [What is trustbased management?] SOU, 38, 6183. https://www.regeringen.se/rattsliga-dokument/statens-offentliga-utredningar/2018/06/sou-201838/
  10. Casimir, G., Lee, K., & Loon, M. (2012). Knowledge sharing: influences of trust, commitment and cost. Journal of Knowledge Management, 16(5), 740753. DOI: 10.1108/13673271211262781
  11. Chen, G., Bliese, P. D., & Mathieu, J. E. (2005). Conceptual framework and statistical procedures for delineating and testing multilevel theories of homology. Organizational Research Methods, 8(4), 375409. DOI: 10.1177/1094428105280056
  12. Choi, Y. (2016). The impact of social capital on employee’s knowledge sharing behavior: an empirical analysis of US federal agencies. Public Performance & Management Review, 39(2), 381405. DOI: 10.1080/15309576.2015.1108795
  13. Colquitt, J. A. (2001). On the dimensionality of organizational justice: a construct validation of a measure. Journal of Applied Psychology, 86(3), 386400. DOI: 10.1037/0021-9010.86.3.386
  14. Dellve, L. (2023). Går det att implementera tillit? Chapter 6 In L. Björk & S. Tengblad (Eds.), Tillförlitlig organisering och styrning av välfärden. [Trustworthy governing and Organizing of Welfare Organizations] SNS förlag.
  15. Dellve, L., & Williamsson, A. (2022). Development work in Swedish eldercare: Resources for trustworthy, integrated managerial work during the COVID-19 pandemic. Frontiers in Public Health, 10, 864272. DOI: 10.3389/fpubh.2022.864272
  16. Göbel, M., Vogel, R., & Weber, C. H. (2013). Management research on reciprocity: A review of the literature. Business Research, 6(1), 3453. DOI: 10.1007/BF03342741
  17. Höglund, L., Mårtensson, M., & Safari, A. (2018). The impact of types of trust in the public sector—a case study approach. International Journal of Public Sector Management, 32(3), 247263. DOI: 10.1108/IJPSM-08-2017-0226
  18. Hood, C. (1995). The “new public management” in the1980s: Variations on a theme. Accounting, Organizations and Society, 20(2–3), 93110. DOI: 10.1016/0361-3682(93)E0001-W
  19. Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 155. DOI: 10.1080/10705519909540118
  20. Hultell, D., & Gustavsson, P. (2010). A psychometric evaluation of the Scale of Work Engagement and Burnout (SWEBO), Work, 37(3), 261274. DOI: 10.3233/WOR-2010-1078
  21. Kim, S. (2018). Public service motivation, organizational social capital, and knowledge sharing in the Korean public sector. Public Performance & Management Review, 41(1), 130151. DOI: 10.1080/15309576.2017.1358188
  22. Kroeger, F. (2017). Facework: creating trust in systems, institutions and organizations. Cambridge Journal of Economics, 41(2), 487514. DOI: 10.1093/cje/bew038
  23. Luhmann, N. (1979). Trust and power. New York: John Wiley.
  24. Lumineau, F., & Schilke, O. (2018). Trust development across levels of analysis. An embedded-agency perspective. Journal of Trust Research, 8(2), 238248.1. DOI: 10.1080/21515581.2018.1531766
  25. Mayer, R., Davis, J., & Schoorman, F. (1995). An integrative model of organizational trust, Academy of Management Review, 20(3), 709734. DOI: 10.2307/258792
  26. McEvily, B., & Tortiorello, M. (2011). Measuring trust in organizational research: Review and recommendations. Journal of Trust Research, 1(1), 2363. DOI: 10.1080/21515581.2011.552424
  27. Mishra, A. K., & Mishra, K. E. (2013). The research on trust in leadership: The need for context. Journal of Trust Research, 3(1), 5969. DOI: 10.1080/21515581.2013.771507
  28. Nyhan, R. C. (2000). Changing the paradigm: Trust and its role in public sector organizations. American Review of Public Administration, 30(1), 87109. DOI: 10.1177/02750740022064560
  29. Nyhan, R., & Marlowe, H. (1997) Development and psychometric properties of the organizational trust inventory, Evaluation Review, 21(5), 614635. DOI: 10.1177/0193841X9702100505
  30. Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879903. DOI: 10.1037/0021-9010.88.5.879
  31. Schoorman, F. D., Mayer, R. C., & Davis, J. H. (2007). An integrative model of organizational trust: Past, present, and future. Academy of Management Review, 32(2), 344354. DOI: 10.5465/amr.2007.24348410
  32. Scott, K. D. (1980). The causal relationship between trust and the assessed value of management by objectives. Journal of Management, 6(2), 157175. DOI: 10.1177/014920638000600205
  33. Swedish Government Official Reports. (2019). Med tillit följer bättre resultat – tillitsbaserad styrning och ledning i staten. [With trust comes better results. Trust-based governance and management in the state]. (SOU 2019:43). https://www.regeringen.se/rattsliga-dokument/statens-offentliga-utredningar/2019/10/sou-201943/
  34. Sjöberg, A., & Sverke, M. (2000). The interactive and organizational commitment on job turnover revisited: A note on the mediating role of turnover intention. Scandinavian Journal of Psychology, 41, 247252. DOI: 10.1111/1467-9450.00194
  35. Tangsgaard, E. R. (2022). Risk management in public service delivery: multidimensional scale development and validation. International Public Management Journal, 25(7), 10051026. DOI: 10.1080/10967494.2021.2004270
  36. Torfing, J., Ferlie, E., Jukić, T., & Edoardo, O. (2021). A theoretical framework for studying the co-creation of innovative solutions and public value. Policy and Politics, 49(2), 189209. DOI: 10.1332/030557321X16108172803520
  37. Tsounis, A., Xanthopoulou, D., Demerotuti, E., Kafetsios, K., & Tsaousis, I. (2023). Workplace social capital: redefining and measuring the construct. Social Indicators Research, 165, 555583. DOI: 10.1007/s11205-022-03028-y
  38. Vallentin, S., & Thygesen, N. (2017). Trust and control in public sector reform: complementarity and beyond. Journal of Trust Research, 7(2), 150169. DOI: 10.1080/21515581.2017.1354766
  39. Vanhala, M., Puumalainen, K., & Blomqvist, K. (2011). Impersonal trust: the development of the construct and the scale. Personnel Review, 40(4), 485513. DOI: 10.1108/00483481111133354
  40. van Mierlo, H., Vermunt, J. K., & Rutte, C. G. (2009). Composing group-level constructs from individual level survey data. Organization Research Methods, 12(2), 268392. DOI: 10.1177/1094428107309322
DOI: https://doi.org/10.16993/sjwop.234 | Journal eISSN: 2002-2867
Language: English
Page range: 4 - 4
Submitted on: May 30, 2023
Accepted on: Mar 5, 2024
Published on: Apr 8, 2024
Published by: Stockholm University Press
In partnership with: Paradigm Publishing Services

© 2024 Annika Härenstam, Erik Berntson, Lisa Björk, Linda Corin, Rebecca Fältén, Aleksandra Bujacz, published by Stockholm University Press
This work is licensed under the Creative Commons Attribution 4.0 License.