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Does Grade Level Matter for the Assessment of Business Process Management Maturity? Cover

Does Grade Level Matter for the Assessment of Business Process Management Maturity?

Open Access
|Jun 2016

Abstract

The purpose of this paper is to create and test the practical application of a business process management maturity assessment conducted at two different grade levels (management and professional level) in an organization. The conceptual framework for this research includes creating a business process maturity indicator (BPMI) for six process areas: strategy, documentation, optimization, implementation, execution, and controlling. The comparative analysis of the business process management maturity is performed using the BPMI on two cases: inside a single organization and the sector internally.

DOI: https://doi.org/10.1515/ngoe-2016-0007 | Journal eISSN: 2385-8052 | Journal ISSN: 0547-3101
Language: English
Page range: 3 - 11
Submitted on: Nov 1, 2015
Accepted on: Mar 1, 2016
Published on: Jun 24, 2016
Published by: University of Maribor
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2016 Renata Gabryelczyk, published by University of Maribor
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.