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Exploring the e-CRM – e-customer- e-loyalty nexus: a Kenyan commercial bank case study Cover

Exploring the e-CRM – e-customer- e-loyalty nexus: a Kenyan commercial bank case study

Management & Marketing
Volume 12 (2017): Issue 4 (December 2017)
By: ,  ,   and    
Open Access
|Jan 2018
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DOI: https://doi.org/10.1515/mmcks-2017-0039 | Journal eISSN: 2069-8887 (formerly 1842-0206) | Journal ISSN: 1842-0206
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Language: English
Page range: 674 - 696
Published on: Jan 11, 2018
Published by: Society for Business Excellence
In partnership with: Paradigm Publishing Services
Keywords:
Customer loyalty,
e-CRM,
Service satisfaction,
Relationship management,
Relationship marketing,
On-line Banking,
Banking industry
Related subjects:
Business and economics,
Business management,
Marketing, sales, customer relations,
Management, organization, corporate governance,
Business development, change management, cooperation,
Entrepreneurship

© 2018 Timothy K. Oumar, Eric E. Mang’Unyi, Krishna K. Govender, Sookdhev Rajkaran, published by Society for Business Excellence
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Volume 12 (2017): Issue 4 (December 2017)
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