Effective Options for Determining Customer Profitability Cover

Effective Options for Determining Customer Profitability

International conference KNOWLEDGE-BASED ORGANIZATION

Volume 24 (2018): Issue 2 (June 2018)

By:

Venelin Terziev, Vanya Banabakova and Marin Georgiev

Open Access

|Jul 2018

References

[1] Terziev, V., Banabakova, V., Georgiev, M., Customer's Profitability Analyses and Customer Service Policies, Journal of Innovations and Sustainability, Innovations and Sustainability Academy, Vol. 3, N 3, pp. 39-48, 2017.10.51599/is.2017.03.03.39
Search in Google Scholar Back to article
[2] Terziev, V., Banabakova, V., Marketing, Institute of Knowledge Management, Skopje, Macedonia, p. 107, 2017.
Search in Google Scholar Back to article
[3] Terziev, V., Banabakova, V., Stefanov.S., Georgiev, M., Study of consumer behavior, Fifteenth International Scientific Conference: Knowledge in practice, Bansko, Bulgaria, International Journal of Knowledge and Learning, Institute of Knowledge Management- Skopje, Vol. 20, N1, pp.465-471, 2017.
Search in Google Scholar Back to article
[4] Terziev, V., Banabakova, V., Stefanov, S., Georgiev, M., Evolution of the marketing concept, marketing mix -„mix of components“ or a set of actions, Fifteenth International Scientific Conference: Knowledge in practice, Bansko, Bulgaria, International Journal of Knowledge and Learning, Institute of Knowledge Management- Skopje, Vol. 20, N1, pp. 213-218, 2017.
Search in Google Scholar Back to article
[5] Terziev, V., Banabakova, V., Georgiev, M., Possibilities for determining customer’s profitability, Proceedings of INTCESS 2018- 5th International Conference on Education and Social Sciences 5-7 February 2018- Istanbul, Turkey, 2018, pp. 438-444.
Search in Google Scholar Back to article
[6] Terziev, V., Banabakova, V., Georgiev, M., Customer service standards, Proceedings of INTCESS 2018- 5th International Conference on Education and Social Sciences 5-7 February 2018- Istanbul, Turkey, 2018, pp. 431-437.
Search in Google Scholar Back to article

DOI: https://doi.org/10.1515/kbo-2018-0076 | Journal eISSN: 2451-3113

Journal RSS Feed

Language: English

Page range: 123 - 128

Published on: Jul 26, 2018

Published by: Nicolae Balcescu Land Forces Academy

In partnership with: Paradigm Publishing Services

Publication frequency: 3 times per year

Keywords:

customer profitability,

customer service’s expenses,

Related subjects:

Business and economics,

Business management,

Management, organization, corporate governance,

Introductions and overviews,

Engineering, other,

Social sciences,

Political science,

Military policy

© 2018 Venelin Terziev, Vanya Banabakova, Marin Georgiev, published by Nicolae Balcescu Land Forces Academy
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Previous article Volume 24 (2018): Issue 2 (June 2018)Next article