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New Factors Inducing Changes in the Retail Banking Customer Relationship Management (CRM) and Their Exploration by the Fintech Industry

Open Access
|May 2016

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DOI: https://doi.org/10.1515/fman-2016-0006 | Journal eISSN: 2300-5661 | Journal ISSN: 2080-7279
Language: English
Page range: 69 - 78
Published on: May 9, 2016
Published by: Warsaw University of Technology
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year

© 2016 Marcin Kotarba, published by Warsaw University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.