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New Factors Inducing Changes in the Retail Banking Customer Relationship Management (CRM) and Their Exploration by the Fintech Industry Cover

New Factors Inducing Changes in the Retail Banking Customer Relationship Management (CRM) and Their Exploration by the Fintech Industry

Foundations of Management
Volume 8 (2016): Issue 1 (January 2016)
By:   
Open Access
|May 2016
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DOI: https://doi.org/10.1515/fman-2016-0006 | Journal eISSN: 2300-5661 | Journal ISSN: 2080-7279
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Language: English
Page range: 69 - 78
Published on: May 9, 2016
Published by: Warsaw University of Technology
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
Keywords:
customer relationship management,
omni-channel,
financial institution strategy,
FinTech,
banking regulation,
retail banking,
client behavior,
technological progress,
process management,
customer journey,
social empowerment
Related subjects:
Computer sciences,
Business computing,
Business and economics,
Business management,
Management accounting, financial controlling, cost calculation, investment

© 2016 Marcin Kotarba, published by Warsaw University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Volume 8 (2016): Issue 1 (January 2016)
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