New Factors Inducing Changes in the Retail Banking Customer Relationship Management (CRM) and Their Exploration by the Fintech Industry Cover

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New Factors Inducing Changes in the Retail Banking Customer Relationship Management (CRM) and Their Exploration by the Fintech Industry

Foundations of Management

Volume 8 (2016): Issue 1 (January 2016)

By: Marcin Kotarba

Open Access

|May 2016

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DOI: https://doi.org/10.1515/fman-2016-0006 | Journal eISSN: 2300-5661 | Journal ISSN: 2080-7279

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Language: English

Page range: 69 - 78

Published on: May 9, 2016

Published by: Warsaw University of Technology

In partnership with: Paradigm Publishing Services

Publication frequency: 1 issue per year

Keywords:

customer relationship management,

financial institution strategy,

banking regulation,

retail banking,

client behavior,

technological progress,

process management,

customer journey,

social empowerment

Related subjects:

Computer sciences,

Business computing,

Business and economics,

Business management,

Management accounting, financial controlling, cost calculation, investment

© 2016 Marcin Kotarba, published by Warsaw University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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