Communication and Monitoring- Necessary Processes for Managing and Measuring Conflicts, Absenteeism, Fluctuation and Work Accidents
Abstract
In any organizations, between employees, between employees and management are inevitabily appearing conflicts, absenteeism, personnel fluctuation and work accidents (CAFA factors). To diminish the impact of these social dysfunctions, organizations must pay attention to the effective managing and monitoring using performance indicators and an effective communication process and implementing a good plan of evaluation.
In this article we propose to analyze these issues, to find solutions for their resolution, to develop an audit plan for their better understanding and assessment. We also describe some performance indicators that if they are used by organizations, they will find quick solutions for their solving and will obtain performance if they understand the causes/effects balance.
© 2016 Dorina Antoneta Tănăsescu, Nicoleta Valentina Florea, Irina Antoaneta Tănăsescu, published by Nicolae Balcescu Land Forces Academy
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.
