Communication and Monitoring- Necessary Processes for Managing and Measuring Conflicts, Absenteeism, Fluctuation and Work Accidents

Tănăsescu, Dorina Antoneta; Florea, Nicoleta Valentina; Tănăsescu, Irina Antoaneta

doi:10.1515/bsaft-2015-0025

Abstract

In any organizations, between employees, between employees and management are inevitabily appearing conflicts, absenteeism, personnel fluctuation and work accidents (CAFA factors). To diminish the impact of these social dysfunctions, organizations must pay attention to the effective managing and monitoring using performance indicators and an effective communication process and implementing a good plan of evaluation.

In this article we propose to analyze these issues, to find solutions for their resolution, to develop an audit plan for their better understanding and assessment. We also describe some performance indicators that if they are used by organizations, they will find quick solutions for their solving and will obtain performance if they understand the causes/effects balance.

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Communication and Monitoring- Necessary Processes for Managing and Measuring Conflicts, Absenteeism, Fluctuation and Work Accidents

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