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Perceptions of Service Quality: An Empirical Assessment of Modified SERVQUAL Model among Domestic Airline Carriers in Nigeria Cover

Perceptions of Service Quality: An Empirical Assessment of Modified SERVQUAL Model among Domestic Airline Carriers in Nigeria

Acta Universitatis Sapientiae, Economics and Business
Volume 4 (2016): Issue 1 (December 2016)
By: Rahim A. Ganiyu  
Open Access
|Dec 2016

Authors

DOI: https://doi.org/10.1515/auseb-2016-0001 | Journal eISSN: 2360-0047
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Language: English
Page range: 5 - 31
Published on: Dec 28, 2016
Published by: Sapientia Hungarian University of Transylvania
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
Keywords:
service quality,
SERVQUAL,
gaps,
consumer perceptions,
service encounters,
airlines
Related subjects:
Business and economics,
Political economics,
Economic theory, systems and structures

© 2016 Rahim A. Ganiyu, published by Sapientia Hungarian University of Transylvania
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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