ServiceDesk Plus 8.x Essentials

A kick-start guide to implement and administer IT Service Management processes with ServiceDesk Plus

Key Features

• Learn to quickly set up and effectively use day-to-day IT services
• Understand the vital terminologies in a simplified manner
• Learn to swiftly deal with issues and resolve recurring problems
• Keep track of your assets and plan for safer changes
• Use the tool with easy-to-follow, step-by-step instructions to achieve your milestones

Book Description

What you will learn

• Get to grips with the prerequisites and process flows for managing helpdesk activities
• Set up ITIL processes easily and quickly in your team/organization
• Understand the purpose, objective, and scope of the core processes
• Discover and manage IT assets, purchase orders, and contracts
• Control changes and deploy successful releases
• Manage the Knowledge base, create reports, and schedule backups
• Resolve incidents quickly and minimize adverse impact, while avoiding the recurrence of issues
• Meet the challenges and minimize risks in maintaining a successful service desk

Who this book is for

ServiceDesk Plus 8.x Essentials is for IT helpdesk managers, administrators, and staff, serving as a compendium for service management concepts useful for them.