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Learning ServiceNow Cover

Learning ServiceNow

Administration and development on the Now platform, for powerful IT automation

Publisher:Packt Publishing Limited
Paid access
|Jul 2018
Product purchase options

IT service management automation at your fingertips

Key Features

  • Learn to leverage ServiceNow’s capabilities for improved IT automation by following step-by-step, practical instructions
  • Build core administration, development, and maintenance skills with IT service management in ServiceNow
  • Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and front-end automation

Book Description

This book is an updated version of Learning
ServiceNow, that will cover the new and
updated features of the ServiceNow platform.
It will show you how to put important
ServiceNow features to work in the real
world, while introducing key concepts via
examples of managing and automating IT
services. It'll help you build a solid foundation
of knowledge, and will demonstrate how to
effectively implement and configure modules
within ServiceNow. We'll show you how to
configure and administer your instance,
and then move on to building strong user
interfaces and creating powerful workflows.
We also cover other key elements of
ServiceNow, such as notifications, security,
reporting, and custom development. You
will learn how to improve and automate your
business' workflow and processes. By the end
of this book, you will be able to successfully
configure and manage ServiceNow like a pro.

What you will learn

  • Read and write clear, effective code for
  • the ServiceNow platform
  • Identify and avoid common pitfalls
  • and missteps that could seriously impact
  • future progress and upgradeability
  • Use debugging tools to troubleshoot when
  • things go wrong
  • Discover tips and tricks from top
  • ServiceNow developers, architects, and
  • administrators. Find out what the pros wish
  • they knew when they were starting out

Who this book is for

This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks.
Some familiarity with web technologies (JavaScript) would be helpful. Prior ServiceNow experience is not necessary.

Table of Contents

  1. The Interface
  2. Lists and Forms
  3. UI Customization
  4. Understanding Data and Relationships
  5. Tasks and Workflows
  6. UI and Data Policies
  7. User Administration and Security
  8. Introduction to Scripting
  9. The Server-side Glide API
  10. The Client-Side Glide API
  11. Server-side Scripting
  12. Client-side Scripting
  13. Service Portal scripting
  14. Debugging
  15. Pro Tips
PDF ISBN: 978-1-78883-737-8
Publisher: Packt Publishing Limited
Copyright owner: © 2018 Packt Publishing Limited
Publication date: 2018
Language: English
Pages: 388
Related subjects:
Computer sciences,
Business computing

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