Salesforce.com customization handbook

Table of Contents

1. Introducing Salesforce CRM
2. User management and Organisation administration
3. Make your Salesforce data Secure ? Security setting in Salesforce
4. Domain management, Email administration and Google apps setting
5. CRM functions and streamline business requirements
6. Automation of business process
7. Concepts of Data Management
8. Report and Dashboard in Salesforce
9. Chatter Configuration
10. Mobile Administration
11. Setting up Deployment Processes
12. AppExchange ? Extend Salesforce functionality