Mastering Salesforce Experience Cloud

Table of Contents

1. Defining Your Digital Experience Strategy
2. Translating Your Audience and Interactions into Meaningful Technology Features
3. Technology Component Identification – Which Parts of Experience Cloud Do I Need?
4. Curating Data Models
5. Understanding Experience Cloud Templates
6. When to Use Aura Components, Lightning Web Components and Lightning Runtime Components
7. Leveraging Screen Flows versus Apex
8. Understanding Inputs – Emails, Chats, and Text Messages
9. Marketing Automation Setup
10. Leveraging Case Management and Knowledge Bases
11. Security – Authentication, Data Sharing, and Encryption
12. Monitoring Your Site – Salesforce Native Reporting
13. Site Launch, Maintenance, and Moderation
14. Best Practices and Certification Test Preparation