ServiceNow for Architects and Project Leaders

Table of Contents

1. Understanding the Value of ServiceNow
2. Recognizing and Avoiding Value Traps
3. Capturing Value from your Implementation
4. Planning an Implementation Program for Success
5. Securing your ServiceNow Instances
6. Managing Multiple ServiceNow Instances
7. Designing Effective Processes at Scale
8. Platform Team Processes, Standards, and Techniques
9. Effectively Operating ServiceNow
10. Artificial Intelligence in ServiceNow
11. Designing Exceptional Experiences