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Amazon Connect: Up and Running Cover

Amazon Connect: Up and Running

Improve your customer experience by building logical and cost-effective solutions for critical call center systems

Paid access
|Jun 2024
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Table of Contents

  1. Benefits and Capabilities
  2. Reviewing Stakeholder Objectives
  3. Planning your Call Flow Strawman
  4. Costing Analysis
  5. Base Connect Implementation
  6. Contact Flow Creation
  7. Creating AI Bots
  8. Enterprise Application Integration
  9. Implementing Call Back
  10. Implementing Voicemail
  11. Implementing call analytics
  12. Implementing Contact Lens
  13. Implementing Chat
PDF ISBN: 978-1-80056-593-7
Publisher: Packt Publishing Limited
Copyright owner: © 2021 Packt Publishing Limited
Publication date: 2024
Language: English
Pages: 338