Discover over 100 practical recipes to help you master the art of IT service management for your organization
Key Features
- Recipes for essential new features and functionalities of Microsoft System Center 2016 Service Manager
- Practical implementation of the ITSM framework and processes based on ITIL
- Deployment of Service Manager HTML5 Self-Service Portal along with Service Catalog design and configuration
- Incident, Problem and Change Management processes and configuration
- Advanced personalization in Service Manager
- Setup and use of automation with and within Service Manager 2016
- Working with Service Manager Data Warehouse
- Security Roles and how to implement them
- Upgrading from SCSM 2012 R2 to SCSM 2016
Book Description
Keep your organization up to speed with the Microsoft System Center 2016 Service Manager Cookbook. Over 100 practical recipes for SCSM 2016 give you all the tools to master IT service management.What you will learn
- YouÂ?ll learn all about configuring, deploying, managing and troubleshooting SCSM 2016. This book gives you everything you need to unleash the capabilities of Microsoft System Center 2016 Service Manager.
Who this book is for
IT professionals and SCSM administrators who want to configure, administer and troubleshoot Service Manager 2016
Service Manager 2012 users who want to learn about new features and capabilities of SCSM 2016
Anyone with experience in Service Manager or other System Center products
Table of Contents
- ITSM and ITIL Frameworks and Processes
- Personalizing SCSM 2016 Administration
- Configuring Service Level Agreements (SLAs)
- Building the Configuration Management Database (CMDB)
- Deploying Service Request Fulfillment
- Deploy and configure the HTML 5 Self-Service Portal
- Working with Incident and Problem Management
- Designing and Configuring Change Management and Release Management
- Implementing Security Roles
- Working with the Data Warehouse and Reporting
- Extending SCSM with Advanced Personalization
- Automating Service Manager 2016
- What
- Appendix A
- Appendix B
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