
Discover over 100 practical recipes to help you master the art of IT service management for your organization
Steve Buchanan is a Director, & Midwest Containers Services Lead on the
Cloud Transformation/DevOps team with Avanade, the Microsoft arm of Accenture. He is an
eight-time Microsoft MVP, and the author of six technical books. He has presented at tech
events, including Midwest Management Summit (MMS), Microsoft Ignite, BITCon, Experts Live
Europe, OSCON, and user groups. Steve is focused on transforming the position of IT into a
driver of digital transformation through ITSM, DevOps, & CloudOps. He stays active in the
technical community & enjoys blogging about his adventures in IT at
www.buchatech.com.Beaumont Steve :
Steve Beaumont has worked for more years than he cares to admit within IT,
starting with desktop support. He is now the Product Development Director of PowerONPlatforms
and a Microsoft MVP within the Cloud and Datacenter Management area, where he helps
organizations realize the benefits of the hybrid cloud. He is also a co-author of the Microsoft
System Center 2012 Service Manager, Orchestrator and Operations Manager cookbooks. His passion
for everything about System Center, Azure and IT systems management reflects through all areas
of his work, presentation and day-to-day life in the form of new and innovative solutions
brought to market by PowerONPlatforms.Asp Anders :
Mr. Anders Asp reised in Sweden and was the Most Valuable Professional in
Microsoft April 2011, April 2012, April 2013, April 2014 and April 2015. Gasser Dieter :
Dieter Gasser is an IT consultant and the management partner of itnetX AG,
headquartered in Switzerland. He has a strong focus on the delivery and customization of Service
Manager. Dieter has been working in IT for more than 13 years, and has focused on Microsoft
technologies. He started his career as an application and database developer, and later became
the IT manager of an international manufacturing company. In 2010, he entered the systems
management and automation market. With both his technical and managerial backgrounds, he has
focused on Service Manager. Together with his colleagues, he delivers data center management,
automation, and cloud solutions based on Microsoft System Center to customers all across
Switzerland.Baumgarten Andreas :
Andreas Baumgarten is a Microsoft MVP and works as an IT Architect with the German IT service provider H&D International Group. He has been working as an IT professional for more than 20 years. Microsoft technologies have always accompanied him, and he can also look back on more than 14 years' experience as a Microsoft Certified Trainer. Since 2008, he has been responsible for the field of Microsoft System Center technology consulting and ever since has taken part in Microsoft System Center Service Manager (2010, 2012, 2012 R2 and 2016); additionally, he has participated in the Microsoft System Center Technology Adoption Program with H&D since many years. With his deep inside-technology know-how and his broad experience across the Microsoft System Center product family and IT management, he now designs and develops private and hybrid cloud solutions for customers all over Germany and Europe. In July 2017, he was awarded the Microsoft Most Valuable Professional (MVP) title for System Center Cloud and Datacenter Management for the sixth year in a row.