Salesforce CRM - The Definitive Admin Handbook

Table of Contents

1. Setting up Salesforce CRM and the Company Profile
2. Managing Users and Controlling System Access
3. Configuring Objects and Apps
4. Securing Access to Data and Data Validation
5. Managing data in Salesforce CRM
6. Generating data analytics with reports and dashboards
7. Implementing Business Processes in Salesforce CRM
8. Introducing Sales Cloud, Service Cloud, and the Collaborative Features of Salesforce CRM
9. Extending and enhancing Salesforce CRM
10. Administrating the mobile features of Salesforce CRM
11. Studying for the Certified Administrator Exam