From Voices to Results - Voice of Customer Questions, Tools and Analysis
Proven techniques for understanding and engaging with your customers
Publisher:Packt Publishing Limited
Paid access
|May 2018
Table of Contents
- Solving Problems and Driving Value with VoC
- VoC in the Product Development Process
- Laying the Groundwork
- Gathering the Customer Needs for Your Product
- The Interview Process
- The Interview Process
- Understanding the Customer's Voice
- Validating the Customer's Voice
- Completing the Circle
PDF ISBN: 978-1-78300-145-3
Publisher: Packt Publishing Limited
Copyright owner: © 2018 Packt Publishing Limited
Publication date: 2018
Language: English
Pages: 218
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