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From Voices to Results - Voice of Customer Questions, Tools and Analysis Cover

From Voices to Results - Voice of Customer Questions, Tools and Analysis

Proven techniques for understanding and engaging with your customers

Publisher:Packt Publishing Limited
By:   
Paid access
|Sep 2024
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Table of contents

Table of Contents

  1. Solving Problems and Driving Value with VoC
  2. VoC in the Product Development Process
  3. Laying the Groundwork
  4. Gathering the Customer Needs for Your Product
  5. The Interview Process
  6. The Interview Process
  7. Understanding the Customer's Voice
  8. Validating the Customer's Voice
  9. Completing the Circle
PDF ISBN: 978-1-78300-145-3
Publisher: Packt Publishing Limited
Copyright owner: © 2018 Packt Publishing Limited
Publication date: 2024
Language: English
Pages: 218
Related subjects:
Computer sciences,
Computer sciences, other
BISAC subjects:
COM079000,
COM052000,
COM005030
Thema subjects:
UBJ,
UB,
GBC,
UFL,
KJC

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