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The Manager's Guide to Mediating Conflict Cover

The Manager's Guide to Mediating Conflict

Learn how to confidently mediate conflicts in the workplace

Publisher:Packt Publishing Limited
By:   
Paid access
|Oct 2025
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Description

Key Features

    Book Description

    Experienced mediator, trainer, and business mentor Alison Love brings her insight into the nuances and subtleties of workplace conflict, to help you develop the vital communication skills that lie at the heart of good leadership. Emotional intelligence often passes unspoken in discussions about management but here Alison places it at the forefront, as a key component of management.

    Built around the process of mediation, Alison shows you precisely how mediation works, while also offering you invaluable information that will be integral for any manager interested in creating a team and a workplace committed and dedicated to a shared goal. From understanding the causes of conflict in the modern workplace to sustaining the results of a successful mediation, Alison aims to give you both the knowledge and the skills to be successful at this integral component of management.

    Conflict is an inevitable part of the workplace. Often it can be constructive, but it is more frequently, destructive and damaging. When it is not managed effectively it can cripple morale and productivity and lead even to stress and ill health. One of the most effective forms of conflict management is mediation, which provides a formal structure through which conflicting parties can articulate their perspectives, with the aim of reaching a resolution through this formalised discussion. Beginning with the causes of conflict in the modern workplace, this book then takes you through the entire mediation process, providing you with clear, practical steps on how to plan and conduct a mediation to how to sustain the results once the process has been completed. With tools and templates that make what may seem like a difficult process manageable, the book is an essential tool for manager’s concerned about how to deal with conflict at work.

    What you will learn

    • Plan and structure a mediation to produce the best results Control the mediation process and direct the discussion effectively Understand how the stresses and strains of the modern workplace can exacerbate conflict Sustain a mediation agreement as a key step to cultivating a positive working environment Develop the skills essential to successful conflict resolution

    Who this book is for

    Table of Contents

      PDF ISBN: 978-1-78300-067-8
      Publisher: Packt Publishing Limited
      Copyright owner: © 2014 Packt Publishing Limited
      Publication date: 2025
      Language: English
      Pages: 78
      Related subjects:
      Computer sciences,
      Fundamentals of computer sciences
      BISAC subjects:
      COM000000
      Thema subjects:
      UB

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