Salesforce CRM is a web-based Customer Relationship Management Service designed to transform your marketing and sales. With this complete guide to implementing the service, administrators of all levels can easily acquire deep knowledge of the platform.
Paul Goodey is the author of the book entitled Salesforce CRM Admin
Cookbook, by Packt Publishing. He has over 25 years' experience developing web
technology solutions for companies of all sizes across a variety of industries, and
has been building solutions with Salesforce CRM since 2006. He has enjoyed a variety
of roles while working with Salesforce CRM, having worked as a developer, business
analyst, solutions architect, and system administrator to provide solutions for both
in-house and consultancy-based end users. Based in the UK, near London, his
professional qualifications include Salesforce Certified Administrator (ADM-201),
and he is a keen and active member of Salesforce's administrator and developer
online communities.GP Paul Goodey :
Paul Goodey is the author of the book entitled Salesforce CRM Admin Cookbook, by Packt Publishing. He has over 25 years' experience developing web technology solutions for companies of all sizes across a variety of industries, and has been building solutions with Salesforce CRM since 2006. He has enjoyed a variety of roles while working with Salesforce CRM, having worked as a developer, business analyst, solutions architect, and system administrator to provide solutions for both in-house and consultancy-based end users. Based in the UK, near London, his professional qualifications include Salesforce Certified Administrator (ADM-201), and he is a keen and active member of Salesforce's administrator and developer online communities.