
Figure 1
Classification steps.

Figure 2
Sentiment analysis on #UzaktanEğitim (#DistanceEducation).

Figure 3
Distance education problems.

Figure 4
Problem categories.
Table 1
Frequencies of the searched words for defined problem classes (categories).
| TURKISH CLASS NAME | SEARCHED TURKISH WORDS | FREQUENCY | PERCENTAGE |
|---|---|---|---|
| EvdeOkul (SchoolatHome) | Okul (school), ev (home) | 5032037 | 33.9% |
| Eba (Turkey education IT network) | Eba (Turkey education IT network) | 4189209 | 28.3% |
| Canlı Ders (Live Course) | canlı (live), canli (live), zoom, teams, yüzyüze (face to face), yuzyuze (face to face), toplantı (meeting), toplanti (meeting), kulaklık (headset), mikrofon (microphone), chat, sohbet (chat), oda (room),online | 1836696 | 12.4% |
| Devamlılık (Continuity) | Ders (course),devam (continue),zorunlu (mandatory), yuzyuze (face to face), yüzyüze (face to face) | 1439217 | 9.7% |
| Sınav (Exam) | Sinav (exam),sınav (exam),not (score),ortalama (average),vize (midterm),final, but (make-up),büt (make-up),karne (school report), eŞit (equal),koŞul (condition), bütünleme (make-up) | 1108046 | 7.5% |
| Covid-19 | Pandemi (pandemic),covid, salgın (pandemic),salgin (pandemic),küresel (global),virüs (virus),virüs (virus),coronavirus, Covid-19 | 592458 | 4.0% |
| Ödev (Homework) | Odev (homework),ödev (homework),moodle, yükle (upload), proje (project) | 426022 | 2.9% |
| Teknik Altyapı (Technical Infastructure) | Baglanti (connection),baglantı (connection), bilgisayar (computer),telefon (phone), hata (error),error, sistem (system), internet, eriŞim (access),altyapı (infastructure),altyapi (infastructure),teknik (technic) | 202541 | 1.4% |
