Figure 1
A model for quality of service in ODeL (QoSODeL).
Table 1
Status distribution.
| STATUS | FREQUENCY | PERCENTAGE |
|---|---|---|
| Administrator | 14 | 2.5 |
| Lecturer | 49 | 8.9 |
| Student | 488 | 88.6 |
| Total | 551 | 100.0 |
Table 3
Age range distribution.
| AGE RANGE | FREQUENCY | PERCENTAGE |
|---|---|---|
| Less than 20 | 5 | 0.9 |
| 20–25 | 43 | 7.8 |
| 26–30 | 173 | 31.4 |
| 31–35 | 162 | 29.4 |
| 36–40 | 80 | 14.5 |
| 41 and above | 88 | 16.0 |
| Total | 551 | 100 |
Table 4
Student level.
| STUDENT LEVEL | FREQUENCY | PERCENTAGE |
|---|---|---|
| Level 100 | 5 | 1.0 |
| Level 200 | 64 | 13.1 |
| Level 300 | 145 | 29.7 |
| Level 400 | 238 | 48.8 |
| Postgraduate | 36 | 7.4 |
| Total | 488 | 100 |
Figure 2
Confirmatory factor analysis model of the scale of QoSODeL.
Table 5
Model fit results.
| FIT INDEX | MEANING | MODEL FIT RESULTS | RECOMMENDED VALUES | SOURCE |
|---|---|---|---|---|
| Likelihood Ratio | P-value | 0.000 | ≥ 0.05 | (Joreskog & Sorbom, 1996) |
| CMIN/DF | Chi-square divided by Degree of Freedom | 1.430 | ≤ 3 = acceptable fit | (Kline, 1998) |
| ≤ 5 = reasonable fit | (Marsh & Hocevar, 1985) | |||
| GFI | Goodness of Fit Index | 0.921 | 1 = perfect fit | |
| ≥ 0.95 = excellent fit | (Kline, 2005) | |||
| ≥ 0.9 = acceptable fit | (Hu & Bentler, 1998) | |||
| AGFI | Adjusted Goodness of Fit Index | 0.911 | ≥ 0.90 = acceptable fit | (Tabachnick & Fidell, 2007) |
| CFI | Comparative Fit Index | 0.920 | 1 = perfect fit | |
| ≥ 0.95 = excellent fit | (West, Meserve & Stanovich, 2012) | |||
| ≥ .90 = acceptable fit | (Fan, Thompson & Wang, 1999) | |||
| RMSEA | Root Mean Square Error of Approximation | 0.044 | ≤ 0.05 = reasonable fit | (MacCallum, Browne & Sugawara, 1996) |
| RMR | Root Mean Squared Residual | 0.054 | ≤ 0.05 = acceptable fit | (Diamantopoulos & Siguaw, 2000) |
| ≤ 0.07 = acceptable fit | (Steiger, 2007) | |||
| SRMR | Standardized Root Mean Squared Residual | 0.045 | ≤ 0.05 = acceptable fit | (Diamantopoulos & Siguaw, 2000) |
| CN | Critical N | 230 | ≥ 200 = acceptable fit | (Joreskog & Sorbom, 1996) |