
Gaining an Insight into Learner Satisfaction in MOOCs: An Investigation through Blog Mining
By: Mehmet Ali Ustaoğlu and Volkan Kukul
References
- Abeer, W., & Miri, B. (2014). Students’ preferences and views about learning in a MOOC. Procedia-Social and Behavioral Sciences, 152, 318–323. DOI: 10.1016/j.sbspro.2014.09.203
- Aggarwal,
C. C., &
Wang,
H. (2011).
Text mining in social networks . In Social network data analytics (pp. 353–378). Springer. DOI: 10.1007/978-1-4419-8462-3_13 - Aggarwal, C. C., & Zhai, C. (2012). Mining text data. Springer Science & Business Media. DOI: 10.1007/978-1-4614-3223-4
- Alqurashi, E. (2019). Predicting student satisfaction and perceived learning within online learning environments. Distance Education, 40(1), 133–148. DOI: 10.1080/01587919.2018.1553562
- Asoodar, M., Vaezi, S., & Izanloo, B. (2016). Framework to improve e-learner satisfaction and further strengthen e-learning implementation. Computers in Human Behavior, 63, 704–716. DOI: 10.1016/j.chb.2016.05.060
- Badali, M., Hatami, J., Farrokhnia, M., & Noroozi, O. (2020). The effects of using Merrill’s first principles of instruction on learning and satisfaction in MOOC [Article; Early Access]. Innovations in Education and Teaching International, 10. DOI: 10.1080/14703297.2020.1813187
- Bahati, B., Fors, U., Hansen, P., Nouri, J., & Mukama, E. (2019). Measuring Learner Satisfaction with Formative e-Assessment Strategies. International Journal of Emerging Technologies in Learning (iJET), 14(07), 61–79. DOI: 10.3991/ijet.v14i07.9120
- Bohnsack,
M., &
Puhl,
S. (2014).
Accessibility of MOOCs. In
International Conference on Computers for Handicapped Persons
(pp. 141–144). Cham:
Springer . DOI: 10.1007/978-3-319-08596-8_21 - Briggs, A. (2015). Ten ways to overcome barriers to student engagement online. Online Learning Consortium.
- Brooker, A., Corrin, L., De Barba, P., Lodge, J., & Kennedy, G. (2018). A tale of two MOOCs: How student motivation and participation predict learning outcomes in different MOOCs. Australasian Journal of Educational Technology, 34(1). DOI: 10.14742/ajet.3237
- Cagiltay, N. E., Cagiltay, K., & Celik, B. (2020). An Analysis of Course Characteristics, Learner Characteristics, and Certification Rates in MITx MOOCs. International Review of Research in Open and Distributed Learning, 21(3), 121–139. DOI: 10.19173/irrodl.v21i3.4698
- Chametzky, B. (2014). Andragogy and engagement in online learning: Tenets and solutions. Creative education, 5(10), 813–821. DOI: 10.4236/ce.2014.510095
- Chen, Y. (2014). Investigating MOOCs through blog mining. The International Review of Research in Open and Distributed Learning, 15(2). DOI: 10.4236/ce.2014.510095
- Criollo-C, S., Luján-Mora, S., & Jaramillo-Alcázar, A. (2018). Advantages and disadvantages of M-learning in current education. 2018 IEEE World Engineering Education Conference (EDUNINE). DOI: 10.1109/EDUNINE.2018.8450979
- Coccari,
G. (2020,
21
May). Udemy’den Haberler – 2020
[Video file].
https://teach.udemy.com/tr/state-of-udemy-2020/ - Cohen, J., & Kupferschmidt, K. (2020). Countries test tactics in ‘war’against COVID-19. Science, 367(6484). DOI: 10.1126/science.367.6484.1287
- Cretchley, J., Rooney, D., & Gallois, C. (2010). Mapping a 40-year history with Leximancer: Themes and concepts in the Journal of Cross-Cultural Psychology. Journal of Cross-Cultural Psychology, 41(3), 318–328. DOI: 10.1177/0022022110366105
- Daneji, A. A., Ayub, A. F. M., & Khambari, M. N. M. (2019). The effects of perceived usefulness, confirmation and satisfaction on continuance intention in using massive open online course (MOOC). Knowledge Management & E-Learning-an International Journal, 11(2), 201–214. DOI: 10.34105/j.kmel.2019.11.010
- Denis, B., Watland, P., Pirotte, S., & Verday, N. (2004). Roles and competencies of the e-tutor. Paper presented at the Networked learning 2004: A research based conference on networked learning and lifelong learning: Proceedings of the fourth international conference, Lancaster.
- edX. (2020,
21
May). School Partners.
https://www.edx.org/schools-partners - Ekwunife-Orakwue, K. C., & Teng, T.-L. (2014). The impact of transactional distance dialogic interactions on student learning outcomes in online and blended environments. Computers & Education, 78, 414–427. DOI: 10.1016/j.compedu.2014.06.011
- Fisk, K., Cherney, A., Hornsey, M., & Smith, A. (2012). Using computer-aided content analysis to map a research domain: A case study of institutional legitimacy in postconflict East Timor. Sage Open, 2(4). DOI: 10.1177/2158244012467788
- Gameel, B. G. (2017). Learner satisfaction with massive open online courses. American Journal of Distance Education, 31(2), 98–111. DOI: 10.1080/08923647.2017.1300462
- Gao, J. (2018). Analysis on the Development Trend and Disadvantages of College English MOOC in the Information Age. International Conference on Contemporary Education, Social Sciences and Ecological Studies (CESSES 2018). DOI: 10.2991/cesses-18.2018.40
- Guo, P. (2017). MOOC and SPOC, which one is better? Eurasia Journal of Mathematics, Science and Technology Education, 13(8), 5961–5967. DOI: 10.12973/eurasia.2017.01044a
- Gupta, V., & Lehal, G. S. (2009). A survey of text mining techniques and applications. Journal of emerging technologies in web intelligence, 1(1), 60–76. DOI: 10.4304/jetwi.1.1.60-76
- Hew, K. F. (2016). Promoting engagement in online courses: What strategies can we learn from three highly rated MOOCS. British Journal of Educational Technology, 47(2), 320–341. DOI: 10.1111/bjet.12235
- Hew, K. F., Hu, X., Qiao, C., & Tang, Y. (2020). What predicts student satisfaction with MOOCs: A gradient boosting trees supervised machine learning and sentiment analysis approach. Computers & Education, 145, 103724. DOI: 10.1016/j.compedu.2019.103724
- Hew, K. F., Qiao, C., & Tang, Y. (2018). Understanding student engagement in large-scale open online courses: A machine learning facilitated analysis of student’s reflections in 18 highly rated MOOCs. International Review of Research in Open and Distributed Learning, 19(3). DOI: 10.19173/irrodl.v19i3.3596
- Hone, K. S., & El Said, G. R. (2016). Exploring the factors affecting MOOC retention: A survey study. Computers & Education, 98, 157–168. DOI: 10.1016/j.compedu.2016.03.016
- Impey, C. D., Wenger, M. C., & Austin, C. L. (2015). Astronomy for astronomical numbers: A worldwide massive open online class. International Review of Research in Open and Distributed Learning, 16(1), 57–79. DOI: 10.19173/irrodl.v16i1.1983
- Joo, Y. J., So, H.-J., & Kim, N. H. (2018). Examination of relationships among students’ self-determination, technology acceptance, satisfaction, and continuance intention to use K-MOOCs. Computers & Education, 122, 260–272. DOI: 10.1016/j.compedu.2018.01.003
- Kara, M., Kukul, V., & Çakır, R. (2020). Self-regulation in three types of online interaction: How does it predict online pre-service teachers’ perceived learning and satisfaction? The Asia-Pacific Education Researcher, 30(1), 1–10. DOI: 10.1007/s40299-020-00509-x
- Kember, D., & Ginns, P. (2012). Evaluating teaching and learning: A practical handbook for colleges, universities and the scholarship of teaching. Routledge. DOI: 10.4324/9780203817575
- Korableva, O., Durand, T., Kalimullina, O., & Stepanova, I. (2019, March). Studying user satisfaction with the MOOC platform interfaces using the example of coursera and open education platforms. In Proceedings of the 2019 International Conference on Big Data and Education (pp. 26–30). DOI: 10.1145/3322134.3322139
- Kuo, Y. C., Belland, B. R., Schroder, K. E., & Walker, A. E. (2014a). K-12 teachers’ perceptions of and their satisfaction with interaction type in blended learning environments. Distance Education, 35(3), 360–381. DOI: 10.1080/01587919.2015.955265
- Kuo, Y. C., Walker, A. E., Belland, B. R., & Schroder, K. E. (2013). A predictive study of student satisfaction in online education programs. The International Review of Research in Open and Distributed Learning, 14(1), 16–39. DOI: 10.19173/irrodl.v14i1.1338
- Kuo, Y. C., Walker, A. E., Schroder, K. E., & Belland, B. R. (2014b). Interaction, Internet self-efficacy, and self-regulated learning as predictors of student satisfaction in online education courses. The Internet and Higher Education, 20, 35–50. DOI: 10.1016/j.iheduc.2013.10.001
- Leximancer.
(2018). Leximancer User Guide Release 4.5.
https://doc.leximancer.com/doc/LeximancerManual.pdf - Li, K. (2019). MOOC learners’ demographics, self-regulated learning strategy, perceived learning and satisfaction: A structural equation modeling approach. Computers & Education, 132, 16–30. DOI: 10.1016/j.compedu.2019.01.003
- Li, N., Marsh, V., & Rienties, B. (2016). Modelling and managing learner satisfaction: Use of learner feedback to enhance blended and online learning experience. Decision Sciences Journal of Innovative Education, 14(2), 216–242. DOI: 10.1111/dsji.12096
- Li, S., Zhang, J., Yu, C., & Chen, L. (2017). Rethinking distance tutoring in e-learning environments: A study of the priority of roles and competencies of Open University Tutors in China. International Review of Research in Open and Distributed Learning, 18(2), 189–212. DOI: 10.19173/irrodl.v18i2.2752
- Li, Y., Zhang, M., Bonk, C. J., & Guo, Y. (2015). Integrating MOOC and Flipped Classroom Practice in a Traditional Undergraduate Course: Students’ Experience and Perceptions. International Journal of Emerging Technologies in Learning, 10(6). DOI: 10.3991/ijet.v10i6.4708
- Liaw, S.-S. (2008). Investigating students’ perceived satisfaction, behavioral intention, and effectiveness of e-learning: A case study of the Blackboard system. Computers & Education, 51(2), 864–873. DOI: 10.1016/j.compedu.2007.09.005
- Lowenthal, P. R., & Hodges, C. B. (2015). In search of quality: Using Quality Matters to analyze the quality of massive, open, online courses (MOOCs). International Review of Research in Open and Distributed Learning, 16(5), 83–101. DOI: 10.19173/irrodl.v16i5.2348
- Mackness, J., Mak, S., & Williams, R. (2010, May). The ideals and reality of participating in a MOOC. In Proceedings of the 7th international conference on networked learning, 10, pp. 266–274.
- Martin, F., & Bolliger, D. U. (2018). Engagement matters: Student perceptions on the importance of engagement strategies in the online learning environment. Online Learning, 22(1), 205–222. DOI: 10.24059/olj.v22i1.1092
- Moore, J. C. (2005). The Sloan Consortium quality framework and the five pillars. The Sloan Consortium. DOI: 10.4018/978-1-59140-555-9.ch245
- Mulik, S., Srivastava, M., & Yajnik, N. (2020). Flow Experience and MOOC Acceptance: Mediating Role of MOOC Satisfaction. Nmims Management Review, 38(1), 52–68.
- Paul, R. C., Swart, W., Zhang, A. M., & MacLeod, K. R. (2015). Revisiting Zhang’s scale of transactional distance: Refinement and validation using structural equation modeling. Distance Education, 36(3), 364–382. DOI: 10.1080/01587919.2015.1081741
- Rabin, E., Kalman, Y. M., & Kalz, M. (2019). An empirical investigation of the antecedents of learner-centered outcome measures in MOOCs. International Journal of Educational Technology in Higher Education, 16(1), 14. DOI: 10.1186/s41239-019-0144-3
- Rashidi, N., & Moghadam, M. (2014). The Effect of Teachers’ Beliefs and Sense of Self-Efficacy on Iranian EFL Learners’ Satisfaction and Academic Achievement. Tesl-Ej, 18(2), n2.
- Rodgers, T. (2008). Student engagement in the e-learning process and the impact on their grades. International Journal of Cyber Society and Education, 1(2), 143–156.
- Rudas, I. J. (2014). MOOC—The educational revolution of the century. 2014 IEEE 12th International Symposium on Intelligent Systems and Informatics (SISY). DOI: 10.1109/SISY.2014.6923578
- Shah,
D. (2021,
December
28). A decade of MOOCs: A review of stats and trends
for large-scale online courses in 2021.
EdSurge.
https://www.edsurge.com/news/2021-12-28-a-decade-of-moocs-a-reviewof-stats-and-trends-for-large-scale-online-courses-in-2021 - Shea, J., Joaquin, M. E., & Wang, J. Q. (2016). Pedagogical design factors that enhance learning in hybrid courses: A contribution to design-based instructional theory. Journal of Public Affairs Education, 22(3), 381–397. DOI: 10.1080/15236803.2016.12002254
- Sun, P.-C., Tsai, R. J., Finger, G., Chen, Y.-Y., & Yeh, D. (2008). What drives a successful e-Learning? An empirical investigation of the critical factors influencing learner satisfaction. Computers & Education, 50(4), 1183–1202. DOI: 10.1016/j.compedu.2006.11.007
- Swart, W., MacLeod, K., Paul, R., Zhang, A., & Gagulic, M. (2014). Relative proximity theory: Measuring the gap between actual and ideal online course delivery. American Journal of Distance Education, 28(4), 222–240. DOI: 10.1080/08923647.2014.924721
- Taneja, S., & Goel, A. (2014). MOOC providers and their strategies. International Journal of Computer Science and Mobile Computing, 3(5), 222–228.
- Tang, J. K., Xie, H., & Wong, T.-L. (2015). A big data framework for early identification of dropout students in MOOC. International Conference on Technology in Education. DOI: 10.1007/978-3-662-48978-9_12
- Travaglia, J. F., Westbrook, M. T., & Braithwaite, J. (2009). Implementation of a patient safety incident management system as viewed by doctors, nurses and allied health professionals. Health, 13(3), 277–296. DOI: 10.1177/1363459308101804
- Vijayarani, S., & Janani, R. (2016). Text mining: open source tokenization tools-an analysis. Advanced Computational Intelligence: An International Journal (ACII), 3(1), 37–47. DOI: 10.5121/acii.2016.3104
- Wang, Y., & Baker, R. (2018). Grit and intention: Why do learners complete MOOCs? The International Review of Research in Open and Distributed Learning, 19(3). DOI: 10.19173/irrodl.v19i3.3393
- Zawacki-Richter, O., & Naidu, S. (2016). Mapping research trends from 35 years of publications in Distance Education. Distance Education, 37(3), 245–269. DOI: 10.1080/01587919.2016.1185079
DOI: https://doi.org/10.55982/openpraxis.14.3.490 | Journal eISSN: 2304-070X
Language: English
Page range: 230 - 241
Submitted on: Mar 3, 2022
Accepted on: Sep 12, 2022
Published on: Sep 30, 2022
Published by: International Council for Open and Distance Education (ICDE)
In partnership with: Paradigm Publishing Services
Keywords:
© 2022 Mehmet Ali Ustaoğlu, Volkan Kukul, published by International Council for Open and Distance Education (ICDE)
This work is licensed under the Creative Commons Attribution 4.0 License.