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“Please talk to me! Or not?” Eine Untersuchung der Zufriedenheit mit Chatbots in der öffentlichen Verwaltung Cover

“Please talk to me! Or not?” Eine Untersuchung der Zufriedenheit mit Chatbots in der öffentlichen Verwaltung

Open Access
|Sep 2023

Authors

Chantal Menzi

jahrbuch@sgvw.ch

Zurich University of Applied Sciences (ZHAW)

Pascal Fritzenwallner

schnep01@students.zhaw.ch

Zurich University of Applied Sciences (ZHAW)

Leandro Vassella

vasselea@students.zhaw.ch

Zurich University of Applied Sciences (ZHAW)

Katharina Guirguis

guir@zhaw.ch

Zurich University of Applied Sciences (ZHAW)

Lyn E. Pleger

pleg@zhaw.ch

Zurich University of Applied Sciences (ZHAW)
DOI: https://doi.org/10.5334/ssas.178 | Journal eISSN: 2632-9255
Language: English
Submitted on: May 15, 2023
Accepted on: Aug 25, 2023
Published on: Sep 20, 2023
Published by: Ubiquity Press
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year

© 2023 Chantal Menzi, Pascal Fritzenwallner, Leandro Vassella, Katharina Guirguis, Lyn E. Pleger, published by Ubiquity Press
This work is licensed under the Creative Commons Attribution 4.0 License.