Intersectoral Collaboration Among Community Health and Social Workers in Disability-Related Organizations in South Korea: Awareness, Perceived Importance, Frequency, and Satisfaction

Introduction: Disability research and policy emphasize cross-sector collaboration due to the complexity of disability. This study aimed to assess service providers’ awareness of disability-related community resources and evaluate their perceptions of the importance, frequency, and satisfaction with intersectoral collaboration.

Methods: A cross-sectional study was conducted in Gyeonggi Province, Korea, using a mixed-methods design. The quantitative component examined community health and social workers’ awareness, perceived importance, frequency, and satisfaction with intersectoral collaboration. Qualitative data were collected through an open-ended survey question and analyzed using content analysis.

Results: Findings revealed low awareness of medical and public health agencies, particularly newly designated disability-focused organizations in Korea, and infrequent collaboration despite its recognized importance. Differences in perceived importance and collaboration frequency across sectors were visualized using the IPA grid. Six key themes emerged from the qualitative analysis: ‘Information,’ ‘Governance,’ ‘Administrative processes,’ ‘Workforce,’ ‘Resources,’ and ‘Clients.’

Discussion: The differences and commonalities in service providers’ perceptions, depending on their sector affiliation, highlight opportunities for policymakers to implement strategies that foster cross-sector partnerships.

Conclusions: This study underscores the role of awareness and perceived importance in fostering cross-sector collaboration, offering insights for future policies and initiatives aimed at improving collaboration in disability care.