Table 1
Survey respondents’ demographics.
| N (%) | |
|---|---|
| Gender | |
| Female | 48 (100.0%) |
| Age | |
| Less than 40 years old | 15 (31.3%) |
| 40 to 49 years old | 18 (37.5%) |
| 50 years and older | 15 (31.3%) |
| Experience as a Care Coordinator | |
| Less than 5 years | 17 (35.42%) |
| 5 years to less than 10 years | 16 (33.3%) |
| 10 years or greater | 15 (31.25%) |
| Designated Health Profession | |
| Registered Nurse (RN) | 31 (64.6%) |
| Social Worker (SW) | 8 (16.7%) |
| Therapies | 9 (18.75%) |
[i] HNHB = Hamilton Niagara Haldimand Brant; WW = Waterloo Wellington.
Therapies = Occupational Therapist, Physiotherapist, and Speech Language Pathologist.
Table 2
Care Coordinators’ use of the CU.
| N (%) | |
|---|---|
| Time to administer the CU during a telephone assessmenta | |
| <20 minutes | 3 (6.3%) |
| 20–29 minutes | 8 (16.7%) |
| 30–39 minutes | 14 (29.2%) |
| 40–49 minutes | 13 (27.1%) |
| >50 minutes | 10 (20.8%) |
| Patient populations that the CU was administered for | |
| Community independence | 47 |
| Chronic – initial | 13 |
| Chronic – reassessment | 29 |
| Complex – initial | 2 |
| Complex – reassessment | 6 |
| Patients with cognitive impairment (or their caregivers) | 6 |
| Long-term care – reassessment | 3 |
| Primary respondentb | |
| Caregiver | 4 (8.3%) |
| Caregiver (primarily) and the patient provided some responses | 11 (22.9%) |
| The caregiver and patient equally | 6 (12.5%) |
| Patient (primarily) and the caregiver provided some responses | 17 (35.4%) |
| Patient | 10 (20.8%) |
| Based on the CU results, how often Care Coordinators identified and prioritized patients needing a more comprehensive assessment | |
| Always | 6 (12.5%) |
| Most of the time | 9 (18.8%) |
| Sometimes | 17 (35.4%) |
| Rarely | 9 (18.8%) |
| Never | 4 (8.3%) |
| No response (blank) | 3 (6.3%) |
| How often the CU completed over the phone provides a sufficient picture of the patient to create a care plan | |
| Always | 6 (12.5%) |
| Most of the time | 17 (35.4%) |
| Sometimes | 15 (31.3%) |
| Rarely | 6 (12.5%) |
| Never | 1 (2.1%) |
| No response (blank) | 3 (6.3%) |
[i] HNHB = Hamilton Niagara Haldimand Brant; WW = Waterloo Wellington.
a On average.
b Most often.
c Such as when the example provided in the assessment did not apply to the person.
Table 3
Barriers to administering the CU.
| EXPERIENCE AS A CARE COORDINATOR | DESIGNATED HEALTH PROFESSION | |||||
|---|---|---|---|---|---|---|
| LESS THAN 5 YEARS | 5 YEARS TO 10 YEARS | 10 YEARS OR GREATER | RN | SW | THERAPIES | |
| How often the assessor was uncertain about the person’s response to questions and documented these potential discrepancies | ||||||
| All of the time | 0 (0.0%) | 0 (0.0%) | 0 (0.0%) | 0 (0.0%) | 0 (0.0%) | 0 (0.0%) |
| Most of the time | 0 (0.0%) | 2 (4.2%) | 2 (4.2%) | 3 (6.3%) | 1 (2.1%) | 0 (0.0%) |
| Sometimes | 4 (8.3%) | 6 (12.5%) | 6 (12.5%) | 11 (22.9%) | 2 (4.2%) | 3 (6.3%) |
| Rarely | 8 (16.7%) | 7 (14.6%) | 5 (10.4%) | 13 (27.1%) | 4 (8.3%) | 3 (6.3%) |
| Never | 5 (10.4%) | 1 (2.1%) | 2 (4.17%) | 4 (8.3%) | 1 (2.1%) | 3 (6.3%) |
| How often alternate examples for questions were provided | ||||||
| All of the time | 1 (2.1%) | 0 (0.0%) | 0 (0.0%) | 0 (0.0%) | 1 (2.1%) | 0 (0.0%) |
| Most of the time | 6 (12.5%) | 6 (12.5%) | 3 (6.3%) | 11 (22.9%) | 2 (4.2%) | 2 (4.2%) |
| Sometimes | 4 (8.3%) | 7 (14.6%) | 10 (20.8%) | 14 (29.2%) | 3 (6.3%) | 4 (8.3%) |
| Rarely | 5 (10.4%) | 3 (6.3%) | 2 (4.2%) | 6 (12.5%) | 2 (4.2%) | 2 (4.2%) |
| Never | 1 (2.1%) | 0 (0.0%) | 0 (0.0%) | 0 (0.0%) | 0 (0.0%) | 1 (2.1%) |
| How often the Care Coordinator accessed the patient’s history or other information before administering the CU | ||||||
| All of the time | 11 (22.9%) | 6 (12.5%) | 7 (14.6%) | 13 (27.1%) | 7 (14.6%) | 4 (8.3%) |
| Most of the time | 5 (10.4%) | 7 (14.6%) | 4 (8.3%) | 11 (22.9%) | 1 (2.1%) | 4 (8.3%) |
| Sometimes | 1 (2.1%) | 2 (4.2%) | 4 (8.3%) | 7 (14.6%) | 0 (0.0%) | 0 (0.0%) |
| Rarely | 0 (0.0%) | 1 (2.1%) | 0 (0.0%) | 0 (0.0%) | 0 (0.0%) | 1 (2.1%) |
| Never | 0 (0.0%) | 0 (0.0%) | 0 (0.0%) | 0 (0.0%) | 0 (0.0%) | 0 (0.0%) |
[i] RN = Registered Nurse; SW = Social Worker.
Therapies = Occupational Therapist, Physiotherapist, and Speech Language Pathologist.
Table 4
Care Coordinators’ use of CU results for care planning.
| HOW OFTEN THE CU RESULTS… | N (%) | |||||
|---|---|---|---|---|---|---|
| MEDICAL ISSUES | FUNCTIONAL STATUS/ADLS | MOOD | COGNITION | SOCIAL ISOLATION | INFORMAL SUPPORTS/IADLS | |
| Help gain an understanding of the patient’s: | ||||||
| Very often | 3 (6.3%) | 9 (18.8%) | 4 (8.3%) | 5 (10.4%) | 5 (10.4%) | 5 (10.4%) |
| Often | 15 (31.3%) | 25 (52.1%) | 20 (41.7%) | 16 (33.3%) | 16 (33.3%) | 29 (60.4%) |
| Sometimes | 21 (43.8%) | 9 (19.8%) | 14 (29.2%) | 18 (37.5%) | 17 (35.4%) | 9 (18.8%) |
| Rarely | 5 (10.4%) | 2 (4.2%) | 7 (14.6%) | 5 (10.4%) | 5 (10.4%) | 1 (2.1%) |
| Never | 1 (2.1%) | 0 (0.0%) | 0 (0.0%) | 1 (2.1%) | 2 (4.2%) | 1 (2.1%) |
| No response (blank) | 3 (6.3%) | 3 (6.3%) | 3 (6.3%) | 3 (6.3%) | 3 (6.3%) | 3 (6.3%) |
| Help in the development of care planning related to: | ||||||
| Very often | 1 (2.1%) | 9 (18.8%) | 3 (6.3%) | 4 (8.3%) | 3 (6.3%) | 8 (16.7%) |
| Often | 18 (37.5%) | 23 (47.9%) | 15 (31.3%) | 16 (33.3%) | 15 (31.3%) | 23 (47.9%) |
| Sometimes | 14 (29.2%) | 10 (20.8%) | 17 (35.4%) | 17 (35.4%) | 20 (41.7%) | 11 (22.9%) |
| Rarely | 10 (20.8%) | 3 (6.3%) | 9 (18.8%) | 7 (14.6%) | 5(10.4%) | 2 (4.2%) |
| Never | 2 (4.2%) | 0 (0.0%) | 1 (2.1%) | 1 (2.1%) | 2 (4.2%) | 1 (2.1%) |
| No response (blank) | 3 (6.3%) | 3 (6.3%) | 3 (6.3%) | 3 (6.3%) | 3 (6.3%) | 3 (6.3%) |
[i] ADLs = Activities of daily living; IADLs = Instrumental activities of daily living.
Table 5
Care Coordinators’ use of scales for care planning (n = 45).
| EXPERIENCE AS A CARE COORDINATOR | DESIGNATED HEALTH PROFESSION | |||||
|---|---|---|---|---|---|---|
| LESS THAN 5 YEARS | 5 YEARS TO 10 YEARS | 10 YEARS OR GREATER | RN | SW | THERAPIES | |
| How often the DIVERT scale score was used | ||||||
| With all patients | 2 (4.4%) | 2 (4.4%) | 0 (0.0%) | 0 (0.0%) | 1 (2.2%) | 3 (6.7%) |
| With those who were DIVERT 3 or more | 1 (2.2%) | 0 (0.0%) | 1 (2.2%) | 1 (2.2%) | 0 (0.0%) | 1 (2.2%) |
| With those who were DIVERT 5 or 6 | 3 (6.7%) | 4 (8.9%) | 2 (4.4%) | 8 (17.8%) | 0 (0.0%) | 1 (2.2%) |
| Do not use | 11 (24.4%) | 8 (17.8%) | 11 (24.4%) | 19 (42.2%) | 7 (15.6%) | 4 (8.9%) |
| How often the CHESS scale score was used | ||||||
| With all patients | 3 (6.7%) | 4 (8.9%) | 2 (4.4%) | 4 (8.9%) | 2 (4.4%) | 3 (6.7%) |
| With those who scored 3 or more | 0 (0.0%) | 1 (2.2%) | 0 (0.0%) | 0 (0.0%) | 0 (0.0%) | 1 (2.2%) |
| With those who scored 4 or more | 3 (6.7%) | 2 (4.4%) | 4 (8.9%) | 7 (15.6%) | 1 (2.2%) | 1 (2.2%) |
| With those who scored End-Stage | 1 (2.2%) | 1 (2.2%) | 0 (0.0%) | 2 (4.4%) | 0 (0.0%) | 0 (0.0%) |
| Do not use | 10 (22.2%) | 6 (13.3%) | 8 (17.8%) | 15 (33.3%) | 5 (11.1%) | 4 (8.9%) |
[i] N = Registered Nurse; SW = Social Worker; OT = Occupational Therapist; PT = Physiotherapist; SLP = Speech Language Pathologist.
