Figure 1
Links between different tools and PDCA cycles.
Table 1
PDCA cycle and resources used.
| PDCA CYCLE | RESOURCES |
|---|---|
| PLAN 2016 Project management | Implementation of the integrated performance management system: kaikaku Strategic A3 sheet and A3 project: Goal of full integration |
| DO 2016–2017 Innovation | Leading of kaizen activities with operational teams One tactical control room for youth (liaison and coordination) Tracking of the A3 sheets in the strategic, tactical and operational control rooms New leaders with collaborative skills |
| CHECK 2017 Observations | Problems to measure Information flows in a top-down and bottom-up cascade Single tactical control room for both departments Control rooms that support integration processes Speed of action |
| ADJUST 2017–2018 Implementation of the status sheet | Implementation of the status sheet (liaison, coordination and full integration) Substantial gains to improve accessibility, continuity of services and workplace wellness Complementarity of control rooms New PDCA cycle |
| 2018 to today From a project approach to the implementation of a continuous improvement culture | The different tools of the integrated performance management system are used in a complementary way |