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The Integrated Performance Management System: A Key to Service Trajectory Integration Cover

The Integrated Performance Management System: A Key to Service Trajectory Integration

Open Access
|Nov 2021

Authors

Line Moisan

line.moisan@uqtr.ca

Interdisciplinary Chair of Research and Intervention in Health Services, Université du Québec à Trois-Rivières, 3351 Boulevard des Forges, Trois-Rivières (QC)

Pierre-Luc Fournier

pierre-luc.fournier2@usherbrooke.ca

Department of Information Systems and Quantitative Methods, Business School, Université de Sherbrooke, 2500 Boulevard de l’Université, Sherbrooke (QC)

Denis Lagacé

denis.lagace@uqtr.ca

Interdisciplinary Chair of Research and Intervention in Health Services, Department of Industrial Engineering, Université du Québec à Trois-Rivières, 3351 Boulevard des Forges, Trois-Rivières (QC)

Sylvain Landry

sylvain.landry@hec.ca

Department of Logistics and Operations Management, HEC Montréal, 3000, chemin de la Côte-Sainte-Catherine, Montréal (QC)
DOI: https://doi.org/10.5334/ijic.5701 | Journal eISSN: 1568-4156
Language: English
Submitted on: Jan 14, 2021
Accepted on: Nov 11, 2021
Published on: Nov 26, 2021
Published by: Ubiquity Press
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2021 Line Moisan, Pierre-Luc Fournier, Denis Lagacé, Sylvain Landry, published by Ubiquity Press
This work is licensed under the Creative Commons Attribution 4.0 License.