Have a personal or library account? Click to login
Case Management Programs for Improving Integrated Care for Frequent Users of Healthcare Services: An Implementation Analysis Cover

Case Management Programs for Improving Integrated Care for Frequent Users of Healthcare Services: An Implementation Analysis

International Journal of Integrated Care
Volume 22 (2022): Issue 1
By: Catherine Hudon,  Maud-Christine Chouinard,  Mathieu Bisson,  Astrid Brousselle,  Mireille Lambert,  Alya Danish,  Charo Rodriguez and  Véronique Sabourin  
Open Access
|Feb 2022

References

  1. 1Manning E, Gagnon M. The complex patient: A concept clarification. Nursing and Health Sciences. 2017; 19(1): 13–21. DOI: 10.1111/nhs.12320
    Back to article
  2. 2Byrne M, Murphy AW, Plunkett PK, McGee HM, Murray A, Bury G. Frequent attenders to an emergency department: a study of primary health care use, medical profile, and psychosocial characteristics. Annals of Emergency Medicine. 2003; 41(3): 309–18. DOI: 10.1067/mem.2003.68
    Back to article
  3. 3Hansagi H, Olsson M, Sjoberg S, Tomson Y, Goransson S. Frequent use of the hospital emergency department is indicative of high use of other health care services. Annals of Emergency Medicine. 2001; 37: 561–7. DOI: 10.1067/mem.2001.111762
    Back to article
  4. 4Blumenthal D, Chernof B, Fulmer T, Lumpkin J, Selberg J. Caring for High-Need, High-Cost Patients – An Urgent Priority. New England Journal of Medicine. 2016; 375(10): 909–11. DOI: 10.1056/NEJMp1608511
    Back to article
  5. 5Hudon C, Chouinard MC, Bayliss E, Nothelle S, Senn N, Shadmi E. Challenges and next steps for primary care research. Towards Better Health, Social, and Community-Based Services Integration for Patients With Chronic Conditions and Complex Care Needs. The Annals of Family Medicine. 2018; 16(1): 85–6. DOI: 10.1370/afm.2189
    Back to article
  6. 6World Health Organization. Integrated care models: an overview. Geneva: Switzerland; 2016 [Cited 2021 31 Aug]. Available from: https://www.euro.who.int/__data/assets/pdf_file/0005/322475/Integrated-care-models-overview.pdf.
    Back to article
  7. 7Baxter S, Johnson M, Chambers D, Sutton A, Goyder E, Booth A. The effects of integrated care: a systematic review of UK and international evidence. BMC Health and Services Research. 2018; 18(1): 350. DOI: 10.1186/s12913-018-3161-3
    Back to article
  8. 8Bodenheimer T. Coordinating care--a perilous journey through the health care system. New England Journal of Medicine. 2008; 358(10): 1064–71. DOI: 10.1056/NEJMhpr0706165
    Back to article
  9. 9Dorling G, Fountaine T, McKenna S, Suresh B. The evidence for integrated care. New York, USA; 2015 Mar. [Cited 2021 31 August]. Available from: https://www.mckinsey.com/~/media/McKinsey/Industries/Healthcare%20Systems%20and%20Services/Our%20Insights/The%20evidence%20for%20integrated%20care/The%20evidence%20for%20integrated%20care.ashx.
    Back to article
  10. 10Althaus F, Paroz S, Hugli O, Ghali WA, Daeppen JB, Peytremann-Bridevaux I, et al. Effectiveness of interventions targeting frequent users of emergency departments: a systematic review. Annals of Emergency Medicine. 2011; 58(1): 41–52 e42. DOI: 10.1016/j.annemergmed.2011.03.007
    Back to article
  11. 11Kumar GS, Klein R. Effectiveness of case management strategies in reducing emergency department visits in frequent user patient populations: a systematic review. Journal of Emergency Medicine. 2013; 44(3): 717–29. DOI: 10.1016/j.jemermed.2012.08.035
    Back to article
  12. 12Soril LJ, Leggett LE, Lorenzetti DL, Noseworthy TW, Clement FM. Reducing frequent visits to the emergency department: a systematic review of interventions. PLoS One. 2015; 10(4): e0123660. DOI: 10.1371/journal.pone.0123660
    Back to article
  13. 13American Nurses Association. Nursing’s social policy statement. Silver Spring, MD: American Nurses Association (ANA); 2010.
    Back to article
  14. 14Hudon C, Chouinard MC, Lambert M, Diadiou F, Bouliane D, Beaudin J. Key factors of case management interventions for frequent users of healthcare services: a thematic analysis review. BMJ Open. 2017; 7(10): e017762. DOI: 10.1136/bmjopen-2017-017762
    Back to article
  15. 15Yin RC. Case study research: design and methods. 5th edn. Thousand Oaks, CA: Sage Publications; 2014.
    Back to article
  16. 16Gerring J. Case study research: principles and practices. Cambridge: Cambridge University Press; 2007. DOI: 10.1017/CBO9780511803123
    Back to article
  17. 17Eisenhardt KM. Building theories from case study research. Academy of Management Review. 1989; 14: 532–50. DOI: 10.2307/258557
    Back to article
  18. 18Lapierre R, Arth F, Tremblay R, Violette R. Portrait de santé 2014 de la population du Saguenay–Lac-Saint-Jean Chicoutimi [2014 health portrait of the Saguenay – Lac-Saint-Jean population Chicoutimi]: Agence de la santé et des services sociaux du Saguenay-Lac-Saint-Jean; 2014. Available from: https://santesaglac.gouv.qc.ca/medias/documents/portrait_sante/portrait_sante_2014_slsj.pdf. [in French]
    Back to article
  19. 19Chaudoir SR, Dugan AG, Barr CH. Measuring factors affecting implementation of health innovations: a systematic review of structural, organizational, provider, patient, and innovation level measures. Implementation Science. 2013; 8: 22. DOI: 10.1186/1748-5908-8-22
    Back to article
  20. 20National Collaboration for Integrated Care and Support. Integrated care and support: our shared commitment. London: National Collaboration for Integrated Care and Support; 2013.
    Back to article
  21. 21Fortin MF. Fondements et étapes du processus de recherche [Foundations and steps of the research process]. Chenelière; 2010. [In French]
    Back to article
  22. 22Champagne F, Brousselle A, Hartz Z, Contandriopoulos AP, Denis JL. L’analyse de l’implantation [The implantation analysis]. In: Brousselle A, Champagne F, Contandriopoulos A, Hartz Z (eds.), L’évaluation: concepts et méthodes [The assessment: concepts and methods]. 2011; 237–3. Montréal: Presses de l’Université de Montréal. [In French]. DOI: 10.4000/books.pum.6284
    Back to article
  23. 23MacQuarrie C. Theoretical saturation. In: Mills AJ, Eurepos G, Wiebe E (eds.), Encyclopedia of case study research. 2010; 927–29. Thousand Oaks, CA: Sage.
    Back to article
  24. 24Martinson K, O’Brien C. Conducting case studies. In: Wholey JS, Hatry HP, Newcomer KE (eds.), Practical program evaluation. 2010. 163–81. New York: Jossey-Bass.
    Back to article
  25. 25Médiamed Technologies. Mesure de la performance: Logiciel MAGIC Chronique [Performance measurement: MAGIC Chronicle software]. Mont-Saint-Hilaire, Quebec: Médiamed Technologies. [In French]
    Back to article
  26. 26Miles MB, Huberman AM, Saldaña J. Qualitative Data Analysis: A methods sourcebook. 3edn. London: Sage Publications Inc; 2014.
    Back to article
  27. 27Korstjens I, Moser A. Series: Practical guidance to qualitative research. Part 4: Trustworthiness and publishing. European Journal of General Practice. 2018; 24(1): 120–4. DOI: 10.1080/13814788.2017.1375092
    Back to article
  28. 28Pluye P, Bengoechea EG, Granikov V, Kaura N, Tanga DL. A world of possibilities in mixed methods: review of the combinations of strategies used to integrate qualitative and quantitative phases, results and data. International Journal of Multiple Research Approaches. 2018; 10: 41–56. DOI: 10.29034/ijmra.v10n1a3
    Back to article
  29. 29Institut de la statistique du Quebec. Total population, area and density, municipalities, and CRM of Saguenay – Lac-Saint-Jean and all of Quebec, 2011 Quebec: Government of Quebec; 2001 [Cited 2020 Oct 27]. Available from: https://www.stat.gouv.qc.ca/statistiques/recensement/2001/recens2001_02/population/occupter02.htm.
    Back to article
  30. 30Backhouse A, Richards DA, McCabe R, Watkins R, Dickens C. Stakeholders perspectives on the key components of community-based interventions coordinating care in dementia: a qualitative systematic review. BMC Health Services Research. 2017; 17(1): 767. DOI: 10.1186/s12913-017-2725-y
    Back to article
  31. 31Hong CS, Siegel AL, Ferris TG. Caring for high-need, high-cost patients: what makes for a successful care management program? Issue Brief (Commonw Fund). 2014; 19: 1–19. DOI: 10.15868/socialsector.25007
    Back to article
  32. 32Ross S, Curry N, Goodwin N. Case Management: What it is and how it can best be implemented. London, UK: The King’s Funds; 2011.
    Back to article
  33. 33Joo JY, Huber DL. Barriers in Case Managers’ Roles: A Qualitative Systematic Review. Western Journal of Nursing Research. 2018; 40(10): 1522–42. DOI: 10.1177/0193945917728689
    Back to article
  34. 34Roberts SR, Crigler J, Ramirez C, Sisco D, Early GL. Working With Socially and Medically Complex Patients: When Care Transitions Are Circular, Overlapping, and Continual Rather Than Linear and Finite. Journal for Healthcare Quality. 2015; 37(4): 245–65. DOI: 10.1097/JHQ.0000000000000006
    Back to article
  35. 35Berry-Millett R, Bodenheimer TS. Care management of patients with complex health care needs. Synthesis project. Research synthesis report. 2009; 19.
    Back to article
  36. 36Hudon C, Chouinard MC, Dubois MF, Roberge P, Loignon C, Tchouaket E, et al. Case Management in Primary Care for Frequent Users of Health Care Services: A Mixed Methods Study. Annals of Family Medicine. 2018; 16(3): 232–9. DOI: 10.1370/afm.2233
    Back to article
  37. 37Kahan D, Poremski D, Wise-Harris D, Pauly D, Leszcz M, Wasylenki D, et al. Perceived Case Management Needs and Service Preferences of Frequent Emergency Department Users: Lessons Learned in a Large Urban Centre. PLoS One. 2016; 11(12): e0168782. DOI: 10.1371/journal.pone.0168782
    Back to article
  38. 38Coleman EA, Parry C, Chalmers S, Min SJ. The care transitions intervention: results of a randomized controlled trial. Archives of internal medicine. 2006; 166(17): 1822–8. DOI: 10.1001/archinte.166.17.1822
    Back to article
  39. 39McCarty RL, Zarn J, Fenn R, Collins RD. Frequent ED utilizers: A case management program to address patient needs. Nursing Management. 2015; 46(9): 24–31; quiz -2. DOI: 10.1097/01.NUMA.0000470771.17731.3d
    Back to article
  40. 40Pope D, Fernandes CM, Bouthillette F, Etherington J. Frequent users of the emergency department: a program to improve care and reduce visits. Canadian Medical Association Journal. 2000; 162(7): 1017–20.
    Back to article
  41. 41Hodkinson P, Hodkinson H. The Strengths and Limitations of Case Study Research. Paper presented to the Learning and Skills Development Agency conference, Making an Impact on Policy and Practice; Cambridge; 2001.
    Back to article
  42. 42Malebranche M, Grazioli VS, Kasztura M, Hudon C, Bodenmann P. Case management for frequent emergency department users: no longer a question of if but when, where and how. Canadian Journal of Emergency Medicine. 2021; 23(1): 12–4. DOI: 10.1007/s43678-020-00024-4
    Back to article
  43. 43Teper MH, Vedel I, Yang XQ, Margo-Dermer E, Hudon C. Understanding Barriers to and Facilitators of Case Management in Primary Care: A Systematic Review and Thematic Synthesis. Annals of Family Medicine. 2020; 18(4): 355–63. DOI: 10.1370/afm.2555
    Back to article
  44. 44Khanassov V, Vedel I, Pluye P. Barriers to implementation of case management for patients with dementia: a systematic mixed studies review. Annals of Family Medicine. 2014; 12(5): 456–65. DOI: 10.1370/afm.1677
    Back to article
  45. 45Waltz TJ, Powell BJ, Fernandez ME, Abadie B, Damschroder LJ. Choosing implementation strategies to address contextual barriers: diversity in recommendations and future directions. Implementation Science. 2019; 14(1): 42. DOI: 10.1186/s13012-019-0892-4
    Back to article
DOI: https://doi.org/10.5334/ijic.5652 | Journal eISSN: 1568-4156
Journal RSS Feed
Language: English
Submitted on: Nov 24, 2020
Accepted on: Jan 28, 2022
Published on: Feb 11, 2022
Published by: Ubiquity Press
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
implementation analysis,
case management program,
multiple embedded case study,
high users of healthcare services,
integrated care

© 2022 Catherine Hudon, Maud-Christine Chouinard, Mathieu Bisson, Astrid Brousselle, Mireille Lambert, Alya Danish, Charo Rodriguez, Véronique Sabourin, published by Ubiquity Press
This work is licensed under the Creative Commons Attribution 4.0 License.

Previous articleVolume 22 (2022): Issue 1Next article