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Using the Servqual Model to Assess Service Quality of Internet Service Providers: Evidence from Jordan Cover

Using the Servqual Model to Assess Service Quality of Internet Service Providers: Evidence from Jordan

Oradea Journal of Business and Economics
Volume 8 (2023): Issue 1 (March 2023)
By:  and    
Open Access
|Mar 2023
Authors

Authors

Omar Salem

salem.omar@econ.unideb.hu

University of Debrecen, Faculty of Economics and Business, Institute of Marketing and Commerce, Debrecen, Hungary

Marietta Kiss

University of Debrecen, Faculty of Economics and Business, Institute of Marketing and Commerce, Debrecen, Hungary
DOI: https://doi.org/10.47535/1991ojbe165 | Journal eISSN: 2501-3599
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Language: English
Published on: Mar 17, 2023
Published by: University of Oradea Publishing House
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
Keywords:
SERVQUAL,
service quality,
expectations,
perceptions,
Internet service providers,
Jordan
Related subjects:
Business and economics,
Political economics,
Economic policy,
Business management,
Business management, other,
Management accounting, financial controlling, cost calculation, investment,
Finance

© 2023 Omar Salem, Marietta Kiss, published by University of Oradea Publishing House
This work is licensed under the Creative Commons Attribution-NonCommercial 4.0 License.

Volume 8 (2023): Issue 1 (March 2023)
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