The Moderating Effect of the High Involvement Work Systems Between the Relationship of Role Overload and Organizational Citizenship Behavior in Apparel Industry (Special Reference to Katunayake Free Trade Zone)

This study attempted to examine the moderating effect of the high involvement work systems between the relationship of role overload and organizational citizenship behavior in apparel industry. Furthermore, this study examined the relationship between length of service and organizational citizenship behaviour also. Role overload is normal condition among sewing associates in garment field and it is inherent to the industry. The whole organizational success critically lies on the hands of sewing associates. So, it is very important to study, how to minimize negative effect of role overload on organizational citizenship behaviour by implementing a sound high involvement work system. This study followed deductive research approach and conducted among 300 sewing associates from five garment factories in Katunayake free trade zone using a questionnaire. Findings indicated that the negative relationship between role overload and organizational citizenship behaviour is moderated by high involvement work systems and there was a positive relationship between role overload and length of service of the employees.